Mobile Video calls lagging

Commentaires

70 commentaires

  • Drum_Kit

    I am now having this issue on an iPhone XR where the video keeps freezing.

     

    0
  • 🦊Fox🦊

    So, there's this new update where you can screen share from phone...
    A 150€ xiaomi can do it, no lag, but my s20 Ultra CANT...

    0
  • harmony

    extremely laggy video calls on my S10+, as well as my boyfriend's new Samsung A51

    0
  • egor2442

    same problem on my S9 +. I wrote in support, continuous replies. I noticed that if you sit through the WEB version through the browser, then it's okay. The problem is in the application

    0
  • egor2442

    same problem on my S9 +. I wrote in support, continuous replies. I noticed that if you sit through the WEB version through the browser, then it's okay. The problem is in the application

    0
  • Jackie💜

    Got myself a brand new Galaxy S10+, lo and behold I can't video chat with my boyfriend because my camera is apparently at a 1-2 fps on his end, his video is slightly laggy on my end. It's a disgrace such a specific issue can be held so long, without even a single response from support. Do support even look at this threads? Doubt it at this point. Reverting back is an option according to previous message, but I don't feel comfortable doing that and I really shouldn't have to. Discord is a million users application, it should be able to fix this issue or at least acknowledge it. Shame.

    1
  • ChrisLamaq

    Still no fix? Happening on A50 but no on a70

    0
  • жечь | Sαc

    Je suis récemment passé d'un S8 (appels vidéos normaux) à un S20+, toutes mes MAJ android ou autres sont faites et j'ai ce problème d'ips...

    0
  • ChrisLamaq

    I opened a ticket with support 2 weeks ago about this issue. The last response is from yesterday. Ill post it below, ill let you all know if i get a fix.

    Hey Chris,

    Thank you so much for providing the details we needed! I just wanted to let you know that I'll be escalating this ticket to a team member to look into further. I genuinely apologize for the inconvenience in the meantime and will keep you updated here as soon as I hear back!

    Let me know if you have any other questions at any time!

    Best,

    0
  • HusKii

    It was a problem on my S9+ and it's still an occuring problem on my S21 Ultra

    1
  • eden

    note 10+, facing the same issue and finding out that this thread is a year old and there is still no official fix. unbelievable.

    the only thing that worked for me was reverting back to version 21.6, video is super smooth and the issue was fixed, but this is still not a very convenient method.

    0
  • AKAYisKING

    eden can you please link v21.6

    0
  • sAtlas

    V21.6 working on S21. Just uninstall your current version of discord and install from link marcellorocha_CJ posted.

    0
  • Chrisdres

    sAtlas Hola! Yo tengo el mismo problema, no tenía ni idea de que venía desde hace bastante tiempo ya. Soy de Chile, y en mi Samsung Galaxy s21 Ultra, no puedo mantener una videollamada por Discord, se lagea mucho. Se ve con definición pero se lagea, y cuando quiero compartir pantalla, pasa lo mismo. Probé esa versión que dijeron. La v21.6 pero no me funcionó, pasa lo mismo. ¿Alguna idea de qué pueda ser estimado?

    0
  • sAtlas

    Chrisdres I was wrong. Using the older version 21.6 did not fix the issue, it still lags...

    0
  • Chrisdres

    @sAtlas Al parecer el problema radica en los Samsung, podría ser por su procesador Exynos, a menos de que suceda también con los Snapdragon. De ser así, no sabría qué es lo que causa que la aplicación rinda mal.

    0
  • Dylza

    1 year since this major bug arose and still no solution! I no longer have a Samsung phone so I am not affected anymore but I believe for a company this large, have IGNORED this issue for this long and we should be more vocal about this! This seems to strictly be an issue with the vast majority of Samsung Galaxy devices and it is totally unacceptable. I urge every single one of you experiencing this problem that comes across this post to let your frustration be known! Let's fill this damn thread up and see if we can at least get a response from Discord!

    3
  • Chrisdres

    Es lo menos que pueden hacer a mí parecer. No puede ser que ni una llamada estable se pueda hacer, además, no es como que Samsung no sea una marca reconocida internacionalmente, como para ignorar que sus dispositivos tengan problema con la aplicación. Me parece ilógico que este problema lleve tanto tiempo.
    Tengo literalmente uno de los mejores celulares del mercado, y no puedo hablar por videollamada tranquilo por discord xD
    Llega a ser tragicómico.

    1
  • Ρεματζόρες

    Tab s6 lite sound stream lags video 1-2 fps. I think it's Samsung problem. I am years of Xiaomi user and now that I got a Samsung device I can see that Samsung doesn't let you use the full power of your device. App usually are "optimized" causing big problems like low resolution slow internet connection and more. I hope this problem will be fixed soon

    1
  • Mart

    It's honestly reaching a point that this is just absurd. It's been over a year I've started reporting this situation. I'm moderator on one of your partner discord servers, I work my ass off to keep one of your biggest communities running, the least I expect is for bugs we report to be fixed. 

    I've changed more than 20 tickets with your team, I've recorded videos, gave you logs, tested with various versions, with various accounts, pretty much everything you asked me to give you, I did. And here we are, one year later with most Samsung users facing the exact same issues.

    Discord, if you want to become the worldwide recognized brand you so wish to become, you better start giving bugs like this more attention. It's literally Samsung devices, the android brand that shares most consumers with their products. This is starting to be unacceptable. 

    At this point I don't know if this is Discord's or Samsung's fault and honestly, I don't care. I just know you had more than enough time to test and improve and at the moment, you're proving being worth less than I've ALWAYS said you were. I'm highly disappointed with this. Also as a nitro subscriber for over 3 years I deserve better treatment. 

    I feel genuinely dumb for coming here every 2 weeks and see nothing changed. 

    2
  • aboodiester

    Still no fix. I started using chrome or edge as desktop site and it seems to work fine plus i can hear the chime when people enter or leave a server and pick different cameras the only downside is that screen share doesn't work on browsers.

    1
  • vbtop

    Hi, I'm using the latest Discord Beta - 77.3 - and the bug seems gone. Galaxy S10e

    1
  • jp

    I just got a Galaxy S21 Ultra and had similar issues. It's so sad that it's not solved (although vbop is giving us some hope). Thank you all for keeping this thread alive and communicating the issues to the developers, and suggesting possible solutions.

    1
  • Mart

    Just another reminder this is still a bug. Road to this bug being unfixed for a year and half and still nothing from Discord/Samsung. 

    1
  • Madrugada phone
    I just noticed this bug and it's regrettable. it's not a rom problem as the error persists in custom roms
     
     
     
     
     
     
     
    0
  • Somebody.

    This is literally the most annoying thing ever.
    I am checking this every single month without no answer. I have seen alot of frustrated people and I'm thinking discord isnt giving a damn about our opinion.
    I have a Galaxy S10+ and with every regret i say this is something that every Samsung user deals about it. There is no fix untill this day. If discord at least solve a damn easy problem that at least a million Samsung users deal with it. I hope this year the fix will be repaired as soon as possible. My regards.

    0
  • JMask

    I feel like this has something to do with mobile discord's compatibility with higher MP cameras.

    When my partner and I started video-calling over mobile, I noticed this problem from his end, but he said my camera was fine. He has a Galaxy A50 (25 MP SelfieCam), and I at the time, had a low-budget Galaxy J2 Dash (5 MP SelfieCam). I recently upgraded to a Galaxy A51 (32 MP Selfie) and he says that Im having the same choppiness that he does.

    Im also using the latest beta version, and that doesnt seem to have fixed anything in that regard. One thing i have noticed though, is that the video framerate gets significantly better in sudden bright light.

    This issue is so fickle and i wish this thread would get Discord's attention already. He and I have had this problem since we started dating, which has been almost a year now. In that span of time Discord has had an entire re-branding with still no fix to this incredibly replicable problem. Disappointing. I wonder how we can get their attention?

    1
  • Madrugada phone

    I almost believe it's impossible, as the mart has already sent over 20 tickets and they haven't commented for 1 year. It would be nice if everyone recorded our cameras with lag and marked @Discord every day the video on their social networks. showing what it's like to be a Samsung user on discord. :)

    1
  • Madrugada phone

    hello, I recorded a 2 minute video where in small parts I positioned the camera to light the lag stopped. something in discord video capture has problem with light on galaxy cameras. whatsapp camera I don't get these delays. I hope this brings them closer to finding the problem. 

    0

Vous devez vous connecter pour laisser un commentaire.