It's been a few days no reply email, and the helper always says "we are increasing the volume, and will reply to your message soon". Always answer like that, it's been more than a week maybe more (for other email senders and feel the same way). Wait? be patient? done, and then what else? when do you answer email? especially regarding the problem of the account being disabled without warning / clear reason. Are you adding volume by answering automated messages using bots? is that what you're adding? because if someone sends a ticket/email, it is only answered by the bot.
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