after adding my phone, the discord channel disappears.
I've been trying to communicate with the support team for several days now, I even made videos and they still didn't respond.
I explain the problem and the answer is always taken out of context.
i believe that unprepared people or a stupid robot is responding to support messages.
it is not possible for a person to be so ignorant.
I'm going to ask you to focus on the videos and the explanations for each of them!
if you don't answer me I'll send a request every day until you fix this error!
on the last link "ufile.io" there is a .zip file with 3 videos.
video 1
will demonstrate that I cannot join the channel when I have my phone verified (registered) in "Discord"
video 2
will demonstrate that without my phone verified (registered) in "Discord" I can accept the invitation.
video 3
will demonstrate that when I am inside the "Together C & C++" channel and checked (registered) my phone, the channel disappears!
I sent the videos as an attachment to the support email.
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Hello Cronos Umbra,
I can totally understand why you are frustrated and annoyed and i am sorry to hear this below i will enclose some steps you can try right now to see if the issue is resolved without the intervention of Discord's Support Team.
1) Logout: Try logging out of your Discord account then back into again to refresh everything
2) Login on another device: Second thing to try would be to login using another device to rule out an error with the device it's self
3) Internet connection: Do a speed test on your internet to ensure you don't have any connection problems on your end.
If the above solutions do not work sit tight and await a reply from Discord Support do not spam the support team or your account could have action taken on it. Guideline listed below around "Spamming Support"
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You may not spam Discord, especially our Customer Support and Trust & Safety teams. Making false and malicious reports, sending multiple reports about the same issue, or asking a group of users to all report the same content may lead to action being taken on your account.
I hope this helps you!
Regards, Dark Loop
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thanks for the help but none of that worked.
I made several requests, and no one gave me a decent answer.
I bet nobody saw my video.
they are not interested.
the channel disappears when i add my phone!
and when I have my phone added it doesn't allow me to add this specific channel "Together C & C++".Answering your questions 1,2,3.
-> I tried using different browsers on the same computer
-> I tried using the app which is installed on Win10
-> I tried it on my cell phone using local wifi and using 4g network
-> I asked a friend to log into my "discord" account at his house, and he tried to add the channel, and it failed, the same error happened.
I removed my phone, joined the channel and asked the owner to ban me for 24 hours, and then I added my phone again and so far I haven't been able to accept the invitation.i did all that and the problem is still not resolved.
I don't have any doubts, this is a serious platform problem, I'm so committed to solving this problem, that I'm willing to give my password and Login to some administrator and ask them to register my phone and watch what happens .
my next test is to add a different phone to see what happens.
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Hello again Cronos Umbra,
This for sure sounds like a issue that needs to be addressed not to worry i will do my best to assist you now i have noticed you have made multiple attempts to touch base with the Discord Support Team and you have been unable to get a resolution back from them, The next step i could advise you to take is to join the official testers Discord server here: https://discord.gg/discord-testers and you can submit a bug report via the direction methods, Hope this helps you
Regards, Dark Loop
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thanks for the tip DarkLoop73
i contacted this channel, they can't help me, this really looks like a server issue, somehow when i add my phone i get deleted from the server.discord support didn't send me any more messages and didn't help me, no one was interested.
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