Security and Support
Over the past few weeks, I have had some of my worst experiences on Discord, I still use the app to this day but I just want to explain my frustrations.
1. My account got hacked, already bad enough. I had 2FA, an email, phone number and a secure password and still my account got taken. Surely Discord's security should be better than this?
2. I then had to wait 3 WEEKS to get my account back. It took THREE support requests to finally get a team member to look into it for me.
3. I am now having to go through the exact same painful process of trying to get my bot back because the person that took my account used it to DM a scam to a bunch of people. The bot is in over 700 servers and has now been offline over 2 weeks because every time I try to bring up the current ticket (that hasn't even been responded to in over a week) in a new ticket, it gets immediately closed by a team member. I honestly love Discord but it feels as if you guys aren't putting in the effort to help the community.
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Same, and as well as it taking almost 3 weeks to get a response (which is too much but atleast I got one) the hacker enabled 2fa on my account, so i still cant even reset my password to get back in and have to wait for support to contact me again
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Discord need to fix ASAP token grabbers how tf can something like this for over years now
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It seems to be Discord has gotten big enough where they are putting their eggs into one basket versus others. Account security and the security of people who build amazing things with the Discord API should be up there with partner security (I have complaints about that too, but this isn't the thread for it). Discord, if you care about your platform and its users and communities the way you say you do, then please look into better security implementations or at least provide official resources of teaching the platform about account and internet security.
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I completely agree, it is shocking. Especially considering it causes a chain effect when one person loses their account due to them then using that to target even more people.
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