Improve Your Support Team

I have used Discord for a number of years now, and recently I have just been incredibly disappointed by the company. Your support team is HORRIBLE. As a company that offers such a large service, you guys need to up your game.

Here's a list of a few disappointments:
- Week-long response times
- The first response to a ticket is from a bot who then closes the ticket without confirmation from the user that the ticket is solved
- There doesn't seem to be an actual person on the support team besides bots
- All of your messages are copy-pasted. This is actually good for some cases, but when a user writes a message to you, I would expect that it gets read, and then responded to appropriately, answering any questions the user had. Not repeatedly sending the same message over and over and over
- I opened a ticket regarding something completely unrelated to another ticket I had opened, and the automated response I got HAD NOTHING TO DO WITH THE TICKET!!!! My ticket was then closed and I got an email saying "Hey! Your ticket was solved! Awesome!" No! Not awesome. Ridiculous

If the service being offered was smaller, then I wouldn't be as mad. But Discord is huge! AND you take money from people! At the bare minimum, you should offer a quality level of support for Nitro subscribers.

Discord needs to improve its support system significantly, otherwise, you will not survive for much longer.

If you want any other feedback on how you could improve the system, please let me know and I would be happy to give some ideas.