Some issues regarding the support system in the age update department
I don't know if an actual support representative or a relevant Discord admin is reading this, but something seems off with the Discord support system. I don't believe it's due to a lack of staff. I've witnessed many support requests regarding age updates being resolved within 2-3 days before. On March 12th, my account and those of many of my friends were disabled due to age reasons. Their support requests were answered within 2 days and completely resolved 4 days ago. It's been a full 8 days now, and I'm still waiting for a minor response to my support request with no movement whatsoever. When I reached out to Discord's Twitter account, they said they follow a first come, first served policy. Isn't there a contradiction here? Discord, which usually addresses complaints very quickly, is it fair to delay resolving wrong punishments and adopting a wrong review queue? There's never a correct ETA. Because from my research, all my ETA estimates have completely fallen apart. At least when I saw that my friends' requests were reviewed before mine, my hopes plummeted.
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Aqilcoll I am not criticizing this incident. If the Discord support team could deal with false bans faster, no one would hate this system.
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Hey there, fellow victim here.
From what I've gathered, discord is skating on thin ice with its investors as nitro + boosts alone haven't been able to support server upkeep + wages.
They laid off 10% of their staff in January, which includes a lot of the trust and safety team. Bundle the numerous false flags by the automod system in and you end up with the atrocious response times.
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I hate this discord age thing my acc is now at risk
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I did not know that. Thanks for information. Today is my 9th day. All extra tickets I opened were automatically closed. My main ticket is still open and waiting. I will be patient for up to 30 days. I hope discord knows what it's doing. Even though I don't think so.
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You're welcome.
Try not to open too many tickets or spam them as it will push your further back in the queue.
I wish you luck, some people have been here for weeks or months without anything.
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