An existing Discord account is already using this number.
It continues...Please remove it before it can be used with a new account."
Huh? Are they crazy? I assume an "account" is a group. If I were to remove it from my one group in order to join another group, then how would I get back in to me old group?
There are no instructions either. And since I already have an established account, why do I need this verification?
Looks like I won't be using Discord.
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Yes, I have had the same problem for over a month. I was in some school-based channels and had a lot of friends that I can no longer reach. I have taken steps to ensure that discord doesn't do this to me again.
I have submitted 17 tickets, all of which become closed as "solved" when I still cannot access my account. Then, discord charges my autopay for Nitro. Lol, I ask for refund and they need me to take screenshots. Lol, NP, I have submitted video and snippets aplenty.
It's ok, I have stopped autopay and also will not be using Discord. Not by choice, Discord refuses to allow me access to my account.
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i got the same problem, what should I do?
any advice?
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Don't panic. Contact support. Keep providing them with all necessary information and take it slow. Be patient and you will get through it. As soon as it is fixed, setup two-step authentication.
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I face the exact same problem and it does not make any sense. I have google auth and also already verified my info. Now there is a group I cant join because that all phone verification is messy.
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I have the same problem too ever since I joined one server after I verified my phone number it said "An existing discord account is already using this number. Please remove it before it can be used with a new account." I'm so confused because I checked my old account and my current phone number is not linked there either. It's annoying because I wanna join servers but I need to verify my phone number and even if I do it will say "An existing discord account is already using this number. Please remove it before it can be used with a new account." instead of the verification code as well as I don't even know how to access the discord tickets that they give when I need help.
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I also have the same problem, can anyone help?
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Yo creo que discord le vale dos pepinos nuestros problemas xd
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same problem i have been emailing support from July 8th until today August 11th with no resolve. I cannot open the app or website past verification code. I have missed a business opportunity and probably more going forward since I have no access and nobody is avail to fix this. There is no human support just back and forth emails with no resolve. I have sent photos of the issue and I cannot count how many requests for assistance. REMOVE MY NUMBER SO I CAN OPEN AN ACCOUNT!
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I have the same problem and not being able to post anything from my phone.
I am using discord for first time and I did not open any account here using my phone number
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How the hell can I have another account I know nothing about? I've only ever had ONE account. Is there no way to fix this since it's not worth having if you can't post anything anywhere.
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