My account was disabled for a false report

My account has been disabled for being underage, which is not true, I have appealed complying with the requirement of the photo with the identity document and the Discord tag (12910700) and until today I have not received a response. Seven days have passed and friends of mine have responded in minutes or hours, I feel like they are ignoring me, I'm really afraid of losing my account because of the things I have in it.