billing discord nitro
hello everyone, I have a question about the following problem:
On june 15 at 00:07am i have my paypal link with discord to get 3 months discord nitro free. After that the next morning I received 6 auto trades bought 6 packs of discord nitro ($9.99/month) at 01:24 am while I was down and went to bed at 01:00 am. Is this my fault for linking discord to my paypal account? or is this a function of discord?
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I don't quite get what you mean Rua, you mean you bought nitro 6 times by accident or it automatically purchased the nitro for you?
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It automatic purchase
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In that case, I suggest contacting Discord support since this wasn't intentional. You can contact them here, https://support.discord.com/hc/en-us/requests/new
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I sent the ticket 2 days ago and supporter answer me like this :
Hey Rua,
Thank you for reaching out to us! I'm terribly sorry to hear about this accidental purchase.
Unfortunately, according to the eligibility terms of this promotion, if you have already subscribed to Nitro at any point in time, you won't be able to redeem this promotion! However, if you know any friends or other server members that have not subscribed to Nitro, you can share this Nitro promo link with a friend so that they can use this instead!
Note: If you do not meet the eligibility requirements for the promotion, our team cannot offer further support for this issue.
On the other hand, we can help refund the purchase if the request was made within 5 days from your initial purchase date. (For more details on our refund policy, check out this link here: https://support.discordapp.com/hc/en-us/articles/360012668071)
Could you confirm and explicitly tell us the registered email address tied to the account that you would like canceled/refunded and we'll be more than happy to get the process started for you.
For example, you could respond by writing, "I confirm that I would like to cancel my Discord Nitro subscription and receive a refund for my account associated with [your email address@email.com]."
After we receive this confirmation, we can get that process started for you!
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I replied to their mail like this:
I confirm that I would like to cancel my Discord Nitro subscription and receive a refund for my account associated with longnt******@gmail.com0 -
but it's been 2 days and no one has replied, I'm really worried
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Discord has been having high volume of reports and tickets now, so I'd give them a little bit longer. If they don't respond, I suggest making another report, or replying again.
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