Account Hacked and Supended, Community Hacked
Hello, looks like hackers hacked my account and Discord Suspended it With Child abusive stuff, it is suspended.
Another things what happened or community got hacked and all the moderators and administrators got kicked out and banned.
Hacker is impersonating me and posted phising links in group making our community member lose money.
At 19th if november one user lost 250 000 $ from our community. I have been opening tickets messaging trust and safety team also in twitter but no help until now. For 3rd day already no answer.
How long will it take time for them to restore my account so i can restore server and take it back into our control? Why dont they answer to me since the case is pratically critical.
I have left many messages but not a single answer just a automaticcaly generated Clyde bot.
I have paid for 1 year nitro i expected better customer service out of it to be honest ;/
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Hey there, fellow victim here.
From what I've gathered, discord is skating on thin ice with its investors as nitro + boosts alone haven't been able to support server upkeep + wages.
They laid off 10% of their staff in January, which includes a lot of the trust and safety team. Bundle the numerous false flags by the automod system in and you end up with atrocious response times.
As for how long your appeals will take? Only time will tell, but spamming and creating multiple tickets will only push you further back in the queue apparently.
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If it's CSAM related stuff, I can tell you that your account is likely gone. They have zero tolerance for these stuff no matter what we do it or not. It happened to me too man, I feel that the same. They didn't even bother checking the guy who actually hacked us.
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