Making this post cause Discord hasn't responded to my age appeal tickets

Commenti

64 commenti

  • ChuckECheese

    Don't worry you have 30 days and discord doesn't delete an acc if it a ticket is open

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  • Efrathossain1130

    Sorry I'm not understanding this reply. Are you saying discord doesn't delete accounts if there's a ticket open even if it's been 30 days or that I have 30 days?

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  • Bakooo 2000

    I'm having the same issue here, i already submitted a req to them like 13 times and they only mark my tickets as "solved” without solving a damn thing .

    Now i have to wait untill they remove the suspension automaticly after 2 whole years.

    All of this started over a joke

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  • Efrathossain1130

    They genuinely need to increase the size of the support team or increase the period for an account to be deleted. 30 days isn't enough when you're being ignored. My problem can be fixed in 5 minutes and they're not even bothering to try. I get that there's a small team (which already is a problem) but it shouldn't be THIS bad.

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  • Dam TheSimp

    i currently have the same problem if you get unbanned can you tell us here

    i sent appeal 11 days ago and still no respond at all 

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  • Efrathossain1130

    Yeah I'll say if I get unbanned though it's unlikely. I heard of you keep responding or sending new tickets it sends you to the back of queue which is stupid because Discord never says that in any of their support websites. 

    Discord says that support should reply in 24-48 hours which has to be a joke.

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  • Asha

    I’ve also been waiting for 17 days and no response whatsoever :( They even took money for nitro monthly which kinda sucks. I also saw someone view my ticket 4 days ago and STILL no response…it’s so tiring, it feels like I’m speaking to a blank wall sometimes. 

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  • Ash

    I got a reply on day 3 because I accidentally wrote my username wrong and I sent in a new selfie ASAP. But clearly, I've been ghosted ever since because it's day 22 now… awaiting the day I see my username on my account turn into “deleted user” in 8 days :/ 

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  • Ash

    Dam TheSimp I hope so 😭but I've seen some people are even waiting 2 months for their ticket so I'm not so sure.

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  • Ash

    ChuckECheese did you get unbanned yet? I'm on day 26 now

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  • Lxxcester

    I’m on day 23 no response, and I was also falsely banned for age violations. I still don’t know if your account gets deleted after 30 days, but I’m losing hope.

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  • Lxxcester

    I GOT MY ACCOUNT BACK!! It was exactly a month after I made my appeal. I got two emails today at 4:53am - The first one was to reset my Discord password, and the second one was an update to my ticket which simply stated that they have reinstated my account. Don't give up hope if you are still waiting - as long as you have at least one ticket open, it seems like you should be fine.

    My recommendations:

    - Make only ONE ticket, do not spam. It will take more time for them to get to you if you have multiple. Don't worry if you made multiple, but try not to make any more.

    - Do not add comments to your open ticket unless you need to provide more information (i.e. ID, selfie, etc). You do not want to risk being pushed further back in the queue

    - Based on multiple accounts I have seen here, I do not believe that your account gets deleted after 30 days IF you have an open ticket. Multiple people on the forum recently mentioned they got their account back after 30 days, so do not worry as long as you have an open ticket.

    - When it comes to forms of identification, the best would be a government issued ID with your face and birthdate. A driver's license is also good. It's best if it has your face + birthdate on the same document.

    - This is the worst part - you have to wait. It is agonizing and Discord support takes a REALLY long time to get back to you. I reached out to them via Twitter, Facebook, and the BBB - none of these actions made my account come back faster. They truly will ignore you until the last minute. Just rest assured knowing that if you followed their directions and have an open ticket, you should get your account back, even if it takes forever. Letting the ticket sit there while it moves further up the queue is the best option.

    Thanks to everyone that gave me advice and shared this experience with me. It was terrible to wait while not even knowing the fate of my account, but I want to give some hope to everyone still waiting. It took 30 days to get my account back!

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  • Melon

    Like Ash, I also got my account back!

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  • Usmanentco

    And then there's me. Account banned for age on June 26. Two tickets were just marked as SOLVED today, but my account is still locked. 

     

    I made a new ticket (which may have been a mistake?).. not sure what to do. It's been 2 weeks since the suspension. And I just opened a new ticket today. 

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  • Usmanentco

    So I have one ticket that's open from an email I sent them back on June 26 (I didn't realize an email would create a ticket) 

    The two tickets they "SOLVED" were done thru the ticket system.

     

    and now this 4th ticket was done thru the support ticket system and is a follow up to the falsely claimed SOLVED tickets.

     

    So I have 2 tickets open. Hope they actually do something. 

     

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  • Asha

    Usmanentco They’ll probably reply back in a little over a month! Most people in this thread (including myself) waited a month, but some people get lucky and have it solved under a month. It’s stressful waiting but it’s better than nothing ig :(

    My advice is to not make new tickets. If it’s the same topic, they’ll usually mark new tickets as solved straight away and only keep the original ticket open. I’ve also heard that they’ll push you back in the queue since it might be marked as spam (but dw i made like 7 tickets and they still got back to me eventually) 

    It’s also better to make comments within the original ticket that’s marked as open instead of making a new one :)

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  • ChuckECheese

    Yeah thats what i'm saying

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  • Efrathossain1130

    Atp this just me venting

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  • Dam TheSimp

    ive read alot of people talking about age appeal most of them said they got unbanned ive even read one who got unbanned after 2 months we just gotta wait for them as long as the ticket is open we good

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  • Dam TheSimp

    maybe they are investigating the id i mean atleast they answered u once i still didnt get anything from them

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  • Efrathossain1130

    Maybe you're right, but there's a bunch of people that say they can't banned after 30 days. Either way good luck on your ticket.

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  • Melon

    I am going through the same thing, and it’s mentally draining. Just going to keep hoping they respond to my appeal :((

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  • ChuckECheese

    I got a response yesterday you can use photo id but if you dont have that you can use a school id and a birth certificate in the same photo with your name visible and the face visible on the school photo id and the date of birth on the birth certificate 

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  • Dam TheSimp

    ChuckEChess how long have u been waiting for since appeal

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  • Dam TheSimp

    Ashley Yuen35369 

    You wont lost your account if u did everything right they most likely prioritize the accounts that are near getting deleted like 29th or 30th day 

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  • ChuckECheese

    Ive been waiting for 26 days and i heard that if you have a ticket open they wont ban the account and if the ticket is closed for more than 24 hours and its over 30 days thats when theyll delete the acc

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  • Dam TheSimp

    ive seen multiple people getting unbanned after 25th day including you now so pretty sure we all getting unbanned pretty soon

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  • Dam TheSimp

    Ashley Yuen35369

    the only guy i saw with his ticket being answered after 2 months was hacked not appealing for age and didnt see a single age appeal who did the steps and didnt get unbanned

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  • ChuckECheese

    Na i ain get unbanned yet im still waiting for a response 

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  • Dam TheSimp

    oh i thought you got unbanned

    so they told you the account doesnt get deleted if ticket is open?

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