Age restricted? Read this.
Hello,
Like you all, I was banned for making a joke about my age and I got my account back yesterday.
The process took 32 days which means two things:
1. The waiting times are long and might get even longer
2. As long as your issue is open, your account does not get deleted after 30 days
I've seen a lot of people making multiple tickets, don't do that, it makes the queue times even longer and your issue will take more time to be solved.
Also do not submit the request through e-mail, e-mail support right now is closed and bot “Nelly” will automatically close your ticket. When you were banned, you got an e-mail explaining what you need to do, but I will also now explain the steps:
1. Go to the “Submit a request” link on top of this website
2. From the first dropdown menu choose “Appeals & Age Update Requests”
3. From the second dropdown menu choose “Update my age information”
4. Fill in the form, I don't know if you really need a description but you can just explain that you were falsely banned.
5. Upload ONE selfie of you. The selfie should have Your face, your ID and your discord account name written on paper. The image should be clear enough that they can see your date of birth on it. I'm not sure which forms of ID are accepted, but I used my passport. I'm guessing stuff like driving license is also fine.
6. Submit the request
Now all you need to do is wait. Don't add comments on it, don't make new tickets, just wait. I know it sucks because I also had to wait 32 days for it to be resolved. But making more tickets and comments on the tickets just makes the waiting times longer for you and everybody else, just be patient.
I made this because I saw a lot of concerns about account deletion and a lot of people making bunch of tickets that were closed immediately.
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So my ticket taking 13 days is not as bad as I thought then.. I thought the situation would be hopeless at this point.
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I haven’t gotten the account back yet but I’m hoping they respond shortly.
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Yeah the waiting is annoying, hopefully you get yours back soon
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I hope so too, I may have messed up by responding to my ticket so much but I hope they help me out. I also made other tickets that regard the same situation but the last time I was disabled it took around 8 days to get my account back so this is by far the longest ive waited.
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….oh god what?
I made like 14 tickets (most got closed) and kept opening the most recent ones with comments because I was panicking. I only just started to understand how the support team works a bit ago, HOW LONG AM I GONNA HAVE TO WAIT NOW? Will i literally ever get my account back now..?
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I chose “Appeal an action taken on my account” instead of “Update my age information”. Will this affect anything?
I also added a comment attaching the selfie today since I forgot to do it 8 days ago when I submitted my appeal. Is this bad? Also how do you know adding a comment slows it down? I get making a new ticket but not adding a comment.
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Unknown R
Hi,
I don't know if “Appeal an action taken on my account” will work, but the “Update my age information” was what the e-mail sent by Discord told you to do, so that's what you should have done. I also don't know for a fact about commenting, but I read an earlier age update message from like 2022 where discord actively sent messages to people who were spamming that “excessive comments will update the ticket and might push it to back of the line”
I don't know if it was something they said to stop people from spamming or not, but I would say to stop doing it if you have already done so.
If they have not read your ticket yet and you only now posted the selfie, I don't think there is any problem.
Also, just one or two comments on your tickets is fine, don't worry about it - I think I made like four comments on mine. Its just cautionary for you guys who are still waiting, who knows if my request would have been solved earlier if I didn't make any on mine.0 -
Hey,
if it was solved yesterday, could you give us the #ID you had? This way we know the difference and maybe how long it will still take :)0 -
Hi!
Sure, my ticket ID was #453195480 -
Do you still get an email telling you that they received the email and that they read it? I didn’t get any for both my tickets and I’m waiting for 14 days…
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Yeah when I sent in a ticket I didn’t get a email saying they received it either. Only when I make tickets in the help and support category and send in a general question ticket I got a email saying they received it. But I have also been waiting for 14 days for my ticket as well
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I didn't receive an e-mail either when I made my update age request ticket, so don't worry.
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il mio account direttamente è stato disattivato e non mi è venuta nessuna email
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Tompesteri
I unhooked the phone number from the account that was deactivated for underage, because I created a new account on the same day and plugged the phone number in there - discord required because suspicious activity was detected - I started adding people and joining the same servers I had on that account. Do you think i should wrote in the comment under the ticket that I unplugged the phone number and that they should disregard it? Did you have the same thing? Do you think I should make a new ticket and not plug in the phone number?
I remind you that when creating a ticket it says that attaching a phone number to a ticket is optional
(I'm already waiting for the 12th day).
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Hi .andre47
I don't think the phone number really matters, because it was of no use during my request. The important thing is that the e-mail you entered is the one under your account and because of the MASSIVE amount of tickets, they have no time or interest in contacting you via phone.
Don't worry, its fine.0 -
My application was resolved :/0 -
What can I do if my reports are immediately “resolved”
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I don't know based on everything I'm reading, you're out of luck. I woke up this morning to the funny “We think you're under 13…” message, and it would be nice if they said exactly why, but oh well.
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Kacperzaj56
if your issue was actually resolved then leave it, or else reply to the ticket with a message so it stays open until a staff comes to check it, from what I read, the bot has been doing all the automatic resolves as it thinks that you're spamming them0 -
I made two tickets about this. I am pretty sure I did the first one wrong, and. So should i have made a second ticket?
Anyway first ticket was 7 days ago with no activity, except me getting desperate on day 5 and adding a reply, the second ticket I did today, but the one i did today was immediately marked as solved by the bot, I then replied to the ticket so the ticket would be open. I presume now i should just wait right?
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