age verification
i got my acc suspended cz i joked abt being under the age limit. my ticket says its been opened but i still havent gotten my account back. what do i do? is it gonna get deleted?
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I think they're backlogged and it's taking significantly longer than usual for them to take care of all of these users.
I'm guessing they just recently changed how the automatic system works and tons of people got wrongly flagged because of it.
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SolarSupremacy will they respond eventually or,,,?
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“Eventually”, yes. I just don't know how long it'll take. They say it takes 24-48 hours, but some people are leaving comments in this feedback section saying it's taking over a week.
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SolarSupremacy okay, i see… i hope ill get my acc back, it has a lot of important stuff over there
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hermes
Tell me about it… I use Discord for business. I'm losing money every day they don't fix their own issue.
Granted, it's not enough to warrant a lawsuit yet so I'm just waiting patiently to get my account back. I'm going to be even more upset if the issue needs to escalate to that point. This isn't a generally excusable issue since this is only affecting specific users and they had the ability to avoid/fix the issue before it even happened.
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I have been waiting on my ticket to be addressed since midnight 08/11.
I am guessing it is a big backlog for them if something did change to automatically flag accounts without the verification in place.0 -
For you (and anyone else watching this) if you guys care to share your support ticket numbers and when they get resolved, it might help give the rest of us an estimate since we could predict how many are finished per day and where in place any of us land.
It would be really handy if they enabled that functionality in Zendesk but they probably have their reasons.
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I’m also locked out for age. I forgot my password and accidentally put the wrong birth year. It automatically logged me out! Sent a email saying my account was up for deletion and I had to make a case with my id, selfie and my discord name! It didn’t even let me fix my mistake or anything! Wack asf.
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SolarSupremacy I made two tickets on accident because I was unfamiliar with Zendesk and logging into a support.discord account. My two ticket numbers were #47831387 and #47831804. Three days ago the first ticket was closed for duplicate issue and the second one was left untouched.
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it's already been 2 days and it says that my tickets been opened a day ago. the last activity was on Thursday. I really need my account back asap but nothings happening.
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For me too! my account got disabled because of wrong age informations. Im waiting 1 ½ Weeks already. They keep putting my requests on solved but they are not.
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guys i just got my acc back today in my case it took 16 days
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Did they put yyourrequest on solved too before it was solved?
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i got an email before it was solved
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So you just sent 1 request and waited for 16 days?
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i sent around 4-5 request but the one in my screen shot is my first request. and that one look like they didn't give any attention but lastly they unlocked my acc because of that request.
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Okay thank you
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What was your request under? I've mistakenly made several thinking they were to different things. and one or two when i was initially panicking. I got a note telling me not to touch the tickets or it resets my queue, which would have been nice to know before hand. I was unsure if i was hacked, or not at the time.
It would be nice to have SOME form of estimated time frame/ETA so i can stop depressing myself with checking it daily. Im in such a fluster from my poor cat.
Did the one that went through just have a single image for the age verification? or did it have other information?
Because i just threw everything at the wall hoping something was enough for the wait.0
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