Account hack
I was scammed by a person impersonating as discord staff they told me to change my email so I can't login and now they are trying to scam other people using my account but my mobile number is still connected is there a way I can still get my account back i have already contacted discord support staff multiple times but all I get are automated responses
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no u cant get it back beacuse discord support doesnt work
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I want to let you know that if you are in a similar situation like I was where losing this account is not an option and having it returned is worth more than it's weight in gold, then let me tell you now that it will be okay, and I have the steps for you to follow before you do anything. Just breathe. You will get your account back. If you are rattled at all, PLEASE take a moment to calm down. Breathe, have some ice cream, pet your cat, whatever. Having that more clear head will make digesting the situation easier. Disclaimer, this is my single experience of losing and regaining my 8 year old account I've had since Discord started, so results may vary but from what I learned, this is about how it will usually go down.
Please note that these steps and this process works best as long as your Discord is valid. As we all know it is possible to make a discord account without all the complete details such as a phone number, 2FA and all that jazz. Also make sure you still have access to the same email that the discord once had. Discord records all changes on all accounts ever so this will be very important. Otherwise you you may be out of luck.
Firstly, make a ticket. Be calm, be concise, and provide as much evidence of the hack/theft as possible. If you still have contact with friends on Discord, ask them to take some screenshots of the now hacked account. BE SURE TO USE THE SAME EMAIL AS THE NOW HACKED DISCORD IN YOUR TICKET. Discord will not respond if the email doesn't correlate to their system to the alleged hacked account.
THE FIRST WAIT. After you submitted your ticket, you will receive at least one or two emails about your ticket from Discord's email bots. This is normal, you will receive one letting you know that the ticket was received and within the next week, another will arrive letting you know if it has been elevated or note to their department that handles the relevant affairs. If you do not receive any emails at all, you may have provided incorrect information and may need to create another ticket.
THE BIG WAIT. Discord, while their support is less than stellar, is because they really are humans that use real human eyes and brains to check your real human problem with their service. This will take time because god knows how many of these tickets they gotta sift through on the daily. Especially for Discord, they WILL take time. Maybe you will be lucky like my friend who got their account back within 48 hours, or maybe it will take well over 6 months. It just depends but it WILL happen. Discord WILL get to your ticket. Like any support ticket system, they won't toss them unless there is literally nothing they can do about it, i.e, mismatched email or invalid info in your ticket with no matches to their system.
If you can, it never hurts to make an alt in the time being so you can still participate in servers or still chat with friends. Make sure TO NOT use the same email your hacked account used as that will likely complicate and ruin your chances of getting your account back. if your hacked account had your phone number as well, do not include that either and simply leave that alone. This will effectively be a burner account so try to keep it as light as possible.
If you want, you can politely ask their Twitter Support account for any updates on your ticket. They will be limited to not expunge anything specific to account security, but you CAN ask about if your ticket is still open and is in queue. They will answer, just be patient with their replies. Just be nice, polite and concise like always. If they do not respond within a day. Give them another full 24 hours before shooting another message.
DO NOT ADD TO YOUR TICKET ONCE IT HAS BEEN SUBMITTED. Apparently, in that little line in the email chain once you get this far, that says "please provide any additional info here", do not. Apparently doing so will push your ticket to the back of the line and as alluded earlier, will not help anyone. So be sure you provide enough info from the initial ticket and just leave it UNLESS you receive any further emails in the chain to provide more info.
If you did everything right, you will eventually receive that godsend of an email with the magic link to reset your account to the last email and create a new password. It will be logged out of all sessions and will require you to log in with the new password and original email BUT you will then have your account back! It would be a great time to get that 2FA and security codes downloaded while you're here so in case this happens again (god forbid), you have a safety.
I have written this as there are very few, if any success stories about someone getting their stolen/hacked account back and endless amounts of stories of people complaining about how slow Discord support is and never following up if they actually got their account back. I want this to be a beacon for those who want to know that there is hope to getting you account back if it is so important to you. I get it, I was there and it absolutely sucks, especially of you literally work out of that account and means too much to lose. I genuinely hope this is useful for anyone who may be hurting over a lost account but again, please know that you CAN get it back and everything will be okay.
If you can, please share anything similar if you happen to, or had a success story to an account recovery. We need more positivity and patience when it comes to things like this and would like to start it here.
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Omg thank you to the person that commented the big paragraph this is my first time using this thing so I don't know if I can comment under your comment so i will type another comment
I totally lost all hope but THANK YOU SO MUCH that accounts means a lot to me I'm really grateful for your help i don't know what i could have done without your help thank you thank you soo much
I hope it all works out
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Um what is a ticket?
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It’s a request ticket that you have to submit to contact discord trust & safety
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So submitting a request right?
And thank you so much for helping out it really means a lot
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Yes, go to “Submit Request” and select the “Hack Account” section in the drop down menu
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Nehemiah W. Taylor
They disbale my longtime account since november 2023. stop lying to him nothing spreading false.is being done to get my account back. The account deleted after 30 days
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They are terrible at helping with hacked accounts!
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Nehemiah W. Taylor They have NOT been helpful whatsoever!! I've submitted MANY tickets only for bots to respond and I saw my “issue” has been marked “solved” many times! I was told I needed a backup code and when I think I have a clue on what it could be, they don't respond. Literally not helpful!
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