Loggin in from different devices

I've had two issues when trying to log in from a mobile device. I've recently downloaded the mobile app and tried to log in. The only device I had used to log in so far has been my computer. The app returned a message saying that I had to check my email, because I was trying to access my account from a different device. I checked my email and the message said the device trying to log in was from Malaga, Andalusia (Spain). I'm in Seville, a province 200 km away, so it was confusing, but I supposed it was some mistake and validated, and then I could log in. Then I tried to log in to Discord again but using Firefox browser from my mobile device, and I was shown the same message, indicating my device was not cleared to log in, and that I had to check my mail again. I did. This time the place the device was was Seville, which was OK, and I could log in again. So there are two issues to be considered: 1. Wrong device location in the mail when trying to log in using the mobile app. 2. Requesting confirmation more than once for a mobile device to be cleared to log in.

Commento ufficiale

1 maggio 2019 23:22

Hi, sorry you're having this problem. If you'd like help in troubleshooting your issue, please fill out this form: https://dis.gd/contact However, since this website is for suggestions on new features to add to Discord I'm closing out this ticket as invalid.

RaulTechSupport

1 maggio 2019 16:34

The location error probably was not discords fault it may have been to do with your IP, were you using a VPN or something?

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