Unable to Manage Subscription after updating payment method

MysticFox

• 28 aprile 2022 05:39
• Modificato

I had to change cards due to some issues and when my sub was renewing, I forgot to change the payment method. The sub tried and failed to renew as the card does not exist, so I updated the payment to my new CC. Well, I got the charge in my bank statement and a confirmation email, however my account is having issues. It says I currently have a sub to classic, but that if I dont update payment (already done) by 4.26.22 that it will cancel my nitro. I have no nitro perks active and cannot manage the subscription (upgrade nor cancel). Help please, I've been scammed out of 50$

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  Zoeheart66

  • 5 maggio 2022 20:21

  I'm having the same issue and have contacted support multiple times with no reply

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  Zoeheart66

  • 6 maggio 2022 05:49

  I finally got a reply to my email and the problem was solved.
  Email support under Billing information.
  Explain your issue exactly as you have done here.
  They asked for screenshots of the following:
  - My account (User Settings > My account)
  - Billing History (User Settings > Billing > Billing History)
  - Payment Method (User Settings > Billing > Payment Method)
  Hope you get help soon

  1

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