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Signing Up Discord Nitro (again) after being Hacked

Alebackes

Hey guys,

I don't really know where to discribe this, and if it is a Feedback or if it's just me venting out my experience, and maybe it can get heard by someone in Discord team. And hopefully they read the whole thread...

My name is Alexandre, and I use discord for years and years... Last year or so I was signed in Discord Nitro, and I had my Discord Hacked by someone who sent me a link on Discord and I clicked it.. The person made purchases with my credit card which was linked to Discord, to pay for the Discord Nitro, and he bought 3x Nitros for some other servers or users that he used to maybe hack other people or something, and he also purchased some ingame Valorant things... With that being said, at that time I entered in touch with Paypal support and Discord support, I couldn't get any Discord Instant Customer support service back than, and on Paypal which I could, I instantly blocked the transactions and canceled the hacker's purchases. When I finally manage to get in touch with Discord's Support team, a guy helped me unlock my account and said that if I had any future Discord payments were canceled on my credit card I would get my account permanently banned from Discord. It felt really really bad back than. I got really disapointed with Discord back than.

With all that being said; My feedback/vent is: I am really scared to sign back up on Discord Nitro once again, I really want to, but I am REALLY scared... First for having my credit card linked to it, and maybe if I ever get in trouble again, instead of Discord staff helping me, they actually end up punishing me. I know it is my own responsibility for having my things secured (which now I do with two-factor logins and such, even tho it is still not 100% secure, nothing really is) but when we, users, get in trouble, we expect the company to help us resolve the issues, and not be even further punished for the troubles. It really feels bad, because I want to sign discord Nitro to have interactive profile, funny animated emotes, and boost my personal server... But now I am really scared to do so and get banned in the future for some trouble that might be presented. 
I trully hope someone on Discord staff read this and understand what I have been gone through.

Best regards,
Alex

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  • Alebackes

    Maybe this happens to a bunch of people and the One to lose a lot of possible customers ends up to be Discord's company... That's why I decided on posting this, so maybe it serves as a constructive feedback for the company to plan something about it. I hope it helps. Best regards

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