Question about appeal responses

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17件のコメント

  • Kacperpniszeksz

    no dude you'll wait a bit like everyone else 

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  • Lodbrøk♱

    how long do we have to wait? my account was closed cuz I joked about being younger than 13 whereas I'm really 19, and it happened literally a week ago. I made more than one appeal on the same day and I'm still waiting.

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  • Eternalbordem

    the more tickets and appeals you make, it bumps it to the back of the line. there are 90 people working support. so all we can do it wait.

     

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  • Yattineghost

    I got my account back after 11 days.

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  • Ari lyna

    Yattineghost, what was the reason why your account was suspended?

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  • Yattineghost

    Ari Lyna, My account was suspended for being -13. I submitted 3 tickets and got it back after 11 days. I would have gotten it back earlier if I didn't open too many tickets. 

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  • Ari lyna

    yattineghost, looks like we're in the same boat but congrats to you! this is my 10th day of waiting for my account recovery!!

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  • Cupkat8

    I sent two appeals and it's been almost 10 days now. My friend said I might've done it wrong (I wasn't so sure if I had to add the 4 digits to the end of my user… That is outdated I believe) but I don't really wanna send another ticket if that's the case.

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  • Ari lyna

    Cupkat08

    - I think you should just send 1 tickets per 10 days. Otherwise, it might go diretly to the spam inbox.

    - Second, you have to wait like 1 - 2 weeks for the problem to be solved (according to some users). if it's been over a week and still no impact, then you should send a feedback or another request. Just be patient and you'll get it soon :)

    One of the moderators recently replied to my ticket after 10 days. I'm sure I'll be getting my acc soon! Good luck to you tho!

     

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  • Cupkat8

    Thank you Ari Lyna! If I get no reply tomorrow, I'll send in another ticket. Will be updating :)

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  • Ari lyna

    Okay then! Just don't send too much tickets!! :D

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  • Cupkat8

    Hey guys, a little update here. Discord responded to my ticket after around 9-10 days. Unfortunately I did something wrong so I'll have to submit another ticket again… (rip)

    Will come back to this when they respond to my third ticket!

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  • Ari lyna

    Awh that's okay! everyone makes mistakes! I'm sure they'll respond it in a shorter time than before.

    one of the moderators still hasn't replied to me. They did response to me but they haven't read my recent reply. it's been a day now. Am I getting close to getting my acc back? (sorry for overreacting)

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  • Cupkat8

    Don't worry, I'm sure you're getting your account back soon! The best we can do is wait

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  • Ari lyna

    Thanks for the reassurance! I hope for your account recovery as well!

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  • Cupkat8

    Finally got my account back! After 20 days more or less. Hopefully this doesn't happen again 🙏🙏

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  • Ari lyna

    That great to hear! Unfortunately, I couldn't saved my own account because its informations has always been deleted…

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