Discord Staff is unprofessional

Cristian972p

I hope I'm not the only one facing this issue, as it may help initiate a change. We should consider using applications that genuinely care about their users and have professional staff. My team manages a verified Discord bot, and as some of you may know, the verification process requires submitting an ID photo and verifying bank information, which is only possible if you are over 18 years old.

Recently, Discord disabled my account, claiming I am underage, despite the fact that I submitted verification proving otherwise. Unfortunately, they have been unresponsive, closing all tickets without, it seems, even reviewing them.
 

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  • Sunsetyt2020

    Same problem

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  • 𝓜𝓻_𝓒𝓻𝓮𝓮𝓹

    Good to know I am not the only one who just got disabled now for no reason whatsoever. I literally shut down my PC, get on my phone and receive a mail claiming my acc got disabled. Like, wtf? I try to get in contact with support, 40 minutes later no answer whatsoever.

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  • przebijanie

    same problem they just close my ticket for no reason

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  • Cristian972p

    Just go on truestreview and everywhere you can and let them a bad review. But until another millionare buys a company that does this we will need to stick up with discord because it was everyone nowadays is using.

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  • ZenitGD

    Same lmao

    I was blocked mistake, but bots are writing to me (im soo tired), what's with discord support rn? No one knows

    1
  • Scongdon89

    Wild, same thing. Like their bots just mass wiped profiles or something. I pay money for nitro and server boosts. Currently going on a week since they did it to me. Sent my info within 6 hrs of being disabled also.

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  • Cristian972p

    And now they have issues on the servwrs amazong work

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  • Bcnwdrents

    Same problems here

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  • fred erickk

    I understand your frustration with the situation. While it can be disheartening when issues arise and support seems unresponsive, it’s important to remember that Discord staff typically handle a large volume of requests. Sometimes, errors or delays can occur, leading to unresolved tickets or misunderstandings.

    If you haven't already, try reaching out to Discord support again with all relevant details and documentation. Providing clear and concise information can help in getting a more timely resolution. Discord staff are generally committed to improving their services, and bringing your issue to their attention again may help in getting the support you need.

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  • Cristian972p

    I understand what yoiu are saying and i get that. I had other issues with other big companies such as google or amazon and  belive me or not they have better response time than discord and those are bigger companies.

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  • Eternalbordem

    discord dosent have a lot of people working support (if anyone at all) out of 600 staff members they have 15% working support (not enough) and at that they could care less about us, they are a poor managed company that is swiftly falling apart and it needs to be known

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  • Cristian972p

    I just got all my tickets   closed with no reason no comment i am over way over the age i sended a picture of myself with my id card and a piece of paper with myu discord username but that doesnt seem to be enough. If any of the 2 that are in charge of discord support see this what else do you need.

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