Disgusted at your con

Just bought a 9.99 1 month membership for a friend, hoping to introduce him as a member ... you have totally conned me (and him), he cannot even use the animated emotes I made for the server, I am totally disgusted ... How is that going to encourage him to join when he is unable even to try out such a basic feature .. I will be advising him not to bother, probably won't renew mine annual premium either ....