My account was disabled then unsuspended 4 days later then disabled AGAIN without any email telling me a reason I was suspended both times.

rep

I've had my same account disabled once September 22nd then unsuspended on the 26th. Fast forward to the 12th, its now disabled again. BOTH times, Discord never sent me an official notice telling me why my account was disabled & its just been Clyde telling me I broke TOS and they won't reinstate the account. Clyde told me this 3 times the first time then I was unsuspended when they replied 4 days later to the first ticket I sent.

Now Clyde won't even talk to me and I've been ghosted somehow when I know that I haven't violated TOS, I'm of age and I sent proof & pictures of Discord doing this and re-enabling my account. I really don't wanna lose my account and I feel my situation is kinda unique. Can anyone or an official please help me out?

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  • Brian

    Hey rep,

    I'm not a Discord Staff but creating a Post here won't help you. You need to contact Discord using their Support-Form - https://dis.gd/contact. 

    Also, Discord isn't disabling accounts "just for fun". Take a look into your Spam-Folder. And sometimes you need to wait some time until you get a response on your ticket. 

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  • rep

    I haven't gotten any response from them, I haven't gotten any alert or email that explains why I've been disabled. This is out of the blue.

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  • Brian

    Hey rep,

    Currently there are a lot of Phishing and Scam-Bots on Discord. If you got hacked by them and Discord is detecting, that you are sending those links too, then it can take some time for Discord.

    All you can do is opening a ticket and wait for a response. Also, don't force-create a lot of tickets because at some point their Support-Platform is flagging that as "Spam" and you will get blacklisted, means, that the Support can't see your request.

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  • rep

    Well I sent them some more proof and messages & they unbanned my account.

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