Add more options to recover hacked Discord accounts
There needs to be more methods to recover hacked Discord accounts.
Relying on using the email only and no other options is ridiculous because if you lose access to that email– your account is gone forever, and Support won’t even bother; even if you have a phone number attached to the account that could be used to help recover it.
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My discord account got hacked on April 14th, and the 2fa was disabled by getting my email hacked by the same person (that also had 2fa enabled) and then that email attached to my account got permanently blocked by Microsoft– ruining any chance I have to get my Discord account back.
I’ve had my Discord account since 2016 and I don’t use social media– I used Discord, so I basically lost connection to quite literally anyone I’ve met, along with countless sentimental reasons.
(Deceased friend/family conversations, old friends who are no longer around anymore and older conversations we used to have, my long distance relationship photos, videos, messages, (we’re in the process of getting married too, so it really sucks not having access to these during wedding planning..) etc.)
I’ve already argued with Microsoft’s support team for 2 weeks and had them tell me to basically go kick rocks and make a new outlook email; even though I was able to successfully recover the email via their account recovery form.
(Someone from their Live Chat accidentally escalated the ticket when I didn’t want them to– I was only reaching out to see if I could bypass the 30 day waiting period to change the backup email (the hacker changed it) back to my other email or my fiancé's, and zero accountability or a productive discussion with Microsoft’s Support team happened– they just double downed on their decision and completely disregarded the fact that I was able to regain control of the email after it was hacked via their own recovery system.)
But anyways, I digress.
I tried explaining this in my latest Discord ticket, I even provided the emails I had with Microsoft’s Support about recovering the email, and I was told essentially the same thing as above– all because I’m unable to enter that email that got permanently disabled. :/
(Support tickets 45194575 , 44671115 , and 45399128 for any Staff members reading this if you want more information and context.)
I’m unable to get my account back, and because of this my phone number is now locked to this disabled Discord account I can’t get back– so now I’m out of another 2fa option if I ever decide to come back to Discord because tbh this entire experience turned me off completely from buying my usual yearly Nitro, or coming back to use it as much as I did previously, and that sucks for me too because I really enjoyed this platform and the friends I've made, and nearly every game I play there's always a Discord server I enjoy being a part of.
I just wished Discord had better account recovery options.
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I have my phone number attached to the Discord account, and yet somehow that isn’t enough proof to verify that I’m the original owner because I don’t have access to the email.
Discord’s own ToS states that if you lose your account you can use email or phone number to recover it– so why can’t we recover our hacked Discord accounts with our phone numbers?
Why does it have to be the email attached to it?
Why even have that written down in your ToS if you won’t follow it?
This is a very poor design that leads to so many accounts getting disabled with zero chance at recovering them, because 9/10 times the email attached to the user who gets hacked also gets disabled and breached as well.
It doesn’t matter if you have different passwords for everything, or 2fa enabled– the program the hackers use are able to access your saved passwords via the browser, so anything saved gets uncovered and breached.
Possible solutions for restoring hacked accounts without access to the email attached to them:
- An automated text or code is sent to the phone number attached to the hacked Discord account, so that way we can remove the current email address attached to the account and reset it to a new email.
- Logging in from a different IP/MAC/HWID/etc requires 24 hours to pass by, in order to make changes to your email, password, and other personal information stopping the hacker from gaining access to these accounts and giving users time to change their passwords and information.
- An option to recover your Discord account similar to Outlook’s email account recovery form. IE: remembering old passwords, people you’ve messaged last, friends you’ve added, items you’ve purchased from the store, receipts from previous purchases, etc.
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We need more options to regain control of our hacked Discord accounts. I don’t check these forums often but already poking around I see a ton of hacked account issues, and on reddit as well with people having the same issues about account recovery and losing the email attached to it.
We shouldn’t be told “gee that sucks you got hacked, you’ll have to make a new account sorry” if we lose access to the attached email– especially if you have a phone number attached to your account.
Why even ask for us to attach a phone number in the first place if it’s not going to be used as a backup recovery method?
What’s the purpose of doing that if we can’t recover hacked accounts with it?
Please consider these options in the future so we can recover our hacked accounts even if we lose the email attached to it.
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Had my account compromised then banned after they started spamming all my friends. My account standing my was good before they just instantly banned me. I've had my account since 2015 back when my Dad was still alive so I have a lot of memories on there too. I still have access to said account but they just disabled it without warning of even giving me a reason. I asked support why I account was banned and tried to appeal. They just gave me bot anwsers and/or copy and paste responses without even talking to me. And it's just they same responses. I really hope something overtakes discord so it shuts down. Their support is non existant or very terrible.
Not to mention since they won't resinate my account it's set to be deleted on my birthday.
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I have every info on my account and got hacked, I provided all my account info to prove im its owner and they cant help me, I have my account since 2016, use discord for work purposes and now my whole work is lost
The terrible thing is that the hacker opened a request on my name with this exact words: ‘’my accont hacked plz back my accont in og mail'' and Discord Bot reverted my email to his and he regain control of my secondary account, I dont know what I should be feeling right now
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I just don't understand why we can't use our phone numbers to recover our accounts if we lost the email… Like wtf, make it make sense.
Why ask us to add our phone numbers to our accounts if we can't use them as a secondary recovery method?
All Discord really has to do is add a check to previous account logins, and if it's somebody new (regional/ISP wise) they can't change any account information for a certain amount of time (24-48 hours or something)-- so that way when we're notified of getting hacked we can actually do something about it like change our information before the hackers can.
These hackers hijack the account within 10-15 seconds, wtf are we supposed to do in that timeframe? At least give us a chance so that way we can change our information, preventing it from getting hacked before it happens.
It's really not that difficult.4 -
I recently have this same problem 2 days ago i got sent a file to test out this indie game the website was really good but when i launched the program my discord logged me out and restarted next thing i knew is that I couldnt log back in
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My account was recently hacked, I changed my email under false pretense, and when in requested for discord to change it back, they keep telling me to email them with the email linked to my hacked account. I don’t have access to that email, I keep telling them that but appearently they can do nothing if I don’t have access to that kind of stuff. It’s very upsetting because I have all kinds of friends and servers that I can’t access now because of it. Support doesn’t get the memo that my account was stolen by email and that I can’t message them with that email…
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I recently got scammed by fake admin of discord that stole my account by forcing me to change the email of my account and forcing me to deposit 75 dollars to reactivate account.(actually I didn't deposit the money)
Firstly a stranger texted me that he accidentally reported me for buying something from someone and he got blocked by them. And,then he gave me fake admin's user (kevinsystemsupport) and I texted him to prove that I didn't do anything illegal (precisely fraud).
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Someone friended me, dming me that they had "accidentally" reported my account, and to friend a staff to solve this issue. The staff told me to change my account email to the "support's email" So i did, and now they're looking at the database for it. He said i did "illegal things" which i havent, and said i had to pay a large fine of $300 then $400 and then KYC for $800 for a total of 1700, but i will get refunded if i do it all , getting back $2100. However i already gave them a amount of $910. So now im in this situation, I already contacted discord support and i have no clue what to do.
Staffuser - support_keithbush
Stranger - gorjewskatie
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I am having sort of the same issue,
About 2 years ago I got locked out of my account, thegam3r6299, I ran out of back up codes, my iPad suddenly stopped working and it had my 2FA token on it on the Google Authenticator, and I used to have a phone number on it but I put it on another account so it got taken off of it.
I have been emailing discord maybe hundreds of times since then and they keep giving me the same bs response about how they can’t disable accounts. For me it’s kind of the opposite, since I don’t have a phone number attached to the account I have been trying use my email to verify that I am the owner of the account through email verification. Even though I have access to the email that is associated with the account, and I have provided prove that I have access to the email that is associated with the account, they still won’t do anything because they have concluded that my account hasn’t been hacked even though it’s the same concept.Me emailing from the email account that is associated with the discord account should be more than enough prove that I am the owner account because that means that I obviously have access to the email account associated with the discord account, but I guess nobody at discord has enough common sense to realize that.
Discord ToS and support should help not only hacked accounts, but also people that have been locked out of their accounts due to losing 2FA backup codes, tokens, etc. They should also provide email verification as a form of 2-Factor Authentication just like literally every other social media platform. Instagram, TikTok, Snapchat, Youtube. Discord is not special, they are just like every other social media platform and they need to realize that.1
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