Account falsely suspended for being underage, responded to the ticket, will it take longer?

Ferabela6

My account got falsely suspended a few hours after I joked about my age in a server, I made a ticket 20 minutes after getting very anxious due to the sudden log off of my account with no apparent reason, thinking my account got compromised I tried resetting the password and that's when it told me of the account suspension and that I should check my email for the reason, not long after, I sent the ticket. It's been about 2 days now, and there's still no response. After looking around a bit I noticed that responding to the ticket can make it take longer, and I had responded to it due to some confusion over some stuff being marked as “No” on the side, it was about 7 hours after, when I woke up the next day. Does this mean it'll take longer for my ticket to be reviewed? I don't want to lose the account since I'd lose the conversation logs of a friend who passed away.

4

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  • HiMyMate

    Hey Ferabela6

    Don't worry, I know it's frustrating, but their support will eventually get to your ticket. I had to wait around 10 days for mine to be resolved. All you can do is wait and they'll get to it eventually. (Just hope and pray)

    4
  • Nilmadhavmondal963

    same here

    but day 13 

    still suspended 

    even i sended with my national id and others also

    1
  • You Bastards

    I really want to agree with HiMyMate, but I've been waiting on a support ticket for months. I replied to it a couple of times (with several weeks inbetween replies) and have not heard a single word from a single human for the entire duration. Maybe replying to it makes it take longer, but at that point you need to ask, why would the support system be designed in such a way that people trying to contact them more would be pushed even further back? What good is a support system that ignores its most urgent tickets?

    2
  • Ferabela6

    I don't mind if it takes 10 days or more, mostly worried about the account getting deleted since I've read that it gets deleted after 14 to 30 days.

    0
  • ahsc

    Same here, I made a ticket 8 days ago and haven't had a reply since. No email, no automated bot reply, and I hear conflicting advice online. I don't want to make another ticket or send another reply to avoid spamming, but I'm unsure what else to do. 

    0
  • HiMyMate

    Hey there Ferabela6 and ahsc,

    Just wanted to clarify something: 

    • Your account will not be deleted as long as you have an open ticket associated with it.  They will always review open tickets before permanently deleting an account. 
    • When you submit a ticket to verify your age, you won't receive a confirmation email.

    I assure you both that they will eventually address your tickets. Please avoid creating multiple tickets, as they may be flagged as spam and automatically marked as "solved." Hope you guys will get your account back. 
     

    3
  • Ferabela6

    Thanks for the response, that is very reassuring to hear. I'll keep praying that they'll get to it soon.

    0
  • Bibbidi

    first time - Dec 6th 2023
    second time - May 17th 2024
    third time - Sep 2th 2024
    I've been banned three times for that. (I'm 24 yrs old)
    LOL 
    And request still no response.
    If you send a letter to a processing department other than Trust and Safety Team
    They will only ask you to show your complaint to the Trust and Safety Team.

    1
  • ahsc

    HiMyMate, 

    Hi there, thank you for the response. This is reassuring to hear! Did you get an automated reply after you made your ticket, like from the Clyde or Nelly bot? Because I haven't yet. I know you said there wouldn't be a confirmation email, but there's been no activity at all for me unfortunately. 

    0
  • HiMyMate

    Hey ahsc, 

    As I mentioned, you won't receive a confirmation email or automated reply from the Trust and Safety team or even Clyde and Nelly bot (which I also didn’t  receive, had to wait for 10 days before getting an email saying they have unlocked my account). Please note that as long as you see your ticket listed in your "My Activities" section, this indicates that your ticket has been successfully submitted and will be reviewed. 

    I understand your eagerness for an update, but please be patient as their  Trust and Safety team reviews your ticket and addresses other inquiries.

    0
  • Ferabela6

    Been 6 days now, should I send a response once it's a week old or just keep waiting?

    0
  • Ferabela6

    Got my account back

    0

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