I’m so tired…

Tie-Luna

Discord, please fix your stupid appeal poop. All we’re getting is bot responses and getting told it’s solved when it’s NOT.


We’re “getting” questions on the appeals as well and we don’t answer them because we don’t have them!! Which just makes everything worse. 

I just want my account back. I’ve been on this app since 2017, been a nitro user for the past two or so years- I’ve put so much time and money into my account for it all to go down the drain. What the heck is going on? 

Fix your ban stuff. People are getting falsely banned over nothing, or a miss understanding, while there are bots and hackers running ramped and you don’t do anything with them. 

Apparently you also fired people for “budget cuts”, which is stupid. You are a MULTI MILLIONAIRE company, and can’t fork out more money to give us a proper support and good updates? What the heck is wrong with you. Do you want us to stop giving you money? To boycott you? We can all flock to a different app. I’m sure there’s one in development or something. We did it with Skype and we can sure as heck do it with you.


Just think about that for a second. No users means no money, and we know how money hungry you are.

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  • ZenitGD

    I completely agree with all this, I myself was so tired of it all, I treasured my account and as a result I got blocked for 2 years for 1 meme

    Not cruel?

    I wrote to support that an error had occurred, but bots are infuriating and it is impossible to get through to normal moderation

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  • Tie-Luna
    • 편집된 시간

    Exactly. I got suspended for two years for posting “non-consensual adult content” which was a screenshot of a bot sending said stuff to a server full of MINORS. Not to mention the literal murder photos and video that was posted too. And were the ones getting banned when this crap is happening??


    Edit to add: I sent it privately between some mods and higher ups, mainly for the server owner, not publically at all.

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  • ZenitGD

    This is the base for server moderation…..

    But, it seems to me that WE will not wait for a response from real support, since most likely it is disabled (this is just an assumption that I made after reading a large number of responses), I will say clearly, it was very rude of them to do this without notification, but anyway - "Everything has a reason" and this is a situation with a discord support no exception

    But agaim… dont know(

     

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  • Eternalbordem

    they really screwed themselves over how is 15% of 600 people suppose to manage 200 million. support it to make us feel safe and help us when something goes wrong, so who are we supposed to turn to when even they don't help? 

    discord it starting to prove unreliable, even when it comes to deleting personal information.

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  • ZenitGD

    They need to improve work of their support, because it looks like a circus rn

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  • Ari lyna

    For real! The developers need to see this post! Filling this moderation system with bots is so irresponsible!

    They keep asking for my Gmail, even though I've wrote it at the very top of the appeal. 

    I answered them and they literally ignored me for 4-5 days. And they just constantly setting the status to “solved”, when it hasn't been touched!

    This is really unacceptable for me. I hope they hire actual people, at least.

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  • Eternalbordem

    I usually open another ticket with my old ticket number in it and complain and they usually open it back up with some stock automated response… they even give an automated response when you complain to the BBB! It’s ridiculous!

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