Trust and Safety response time
A friend had her account mysterious banned for no reason. After numerous requests to the Trust and Safety team, her account was auto-purged a month after the banning. NO RESPONSE was every given - she doesn't even know what she did wrong.
This is absurd, and makes me highly concerned about using discord as a center for my online community. I have no idea if this was some weird personal grudge, or if the T and S team is woefully understaffed. The lack of feedback makes this whole thing highly suspect.
What if my account gets incorrectly flagged? Should I expect a similar response? Y'all can understand why I'm nervously looking around, hoping your site gets competition at this point, right?
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Two years later and that is still very much the issue. I'm nervously looking around for somewhere else to center my communities because it's happened to me twice now and I cannot get a single human response.
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