Discord's support ticket system is a failure. It is embarrassing for a company this large to have such an abysmal support system. I've had an account I've used for many years suddenly disabled with no warning, and no reason email. It took FOURTEEN HOURS to get ANY response to a support ticket only to be given a generic bot response from Clyde stating a generic "violation of terms of service" message. I'm not alone here. I know I didn't break any rules, and I know plenty of other people have had their accounts disabled for absolutely no reason. There are examples such as mass reporting trolls, bugs with the app thinking there's spam/bot activity when there isn't, etc. And Discord's only solution for these account suspensions is a ticket system that typically takes over 24 hours per response. And then when they do respond it's usually completely useless or lacking any information. Just now I received another response for my ticket saying the exact non answer as before. This is absurd. Discord needs a live support chat. If other major companies can have a live support chat, so can Discord. Each instance of account suspension should have an exact reason for suspension, not a generic answer. In addition, Discord should provide an example of the violation being committed. Claims of mistaken suspensions should be taken seriously, and not responded to by a default non answer to try and make the person go away. Discord has a great service. It's popular. It's useful. It's fun. Their support systems should reflect the quality that the app itself does, and right now it absolutely does not. This is just a rant. I know nothing will probably change.
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