My violations have been duplicated despite my account being disabled

vlad_nightfall

I assume I was auto-moderated during some sort of ban wave. I have probably said jokingly that I'm 12 in the past (the past means before 2020), I guess I can kind of understand why I've been banned since you shouldn't be joking about your age on a platform like Discord. Anyways, obviously as soon as I was aware of my account getting disabled I submitted an appeal (3 tickets in total, one for a general question and two appeals under separate sections; both following the instructions in my email, “selfie holding an id photo with your birthdate and a piece of paper reading your username”).
 
After consulting the Discord Support Twitter page I managed to find out that the Trust & Safety team is experiencing high volume right now (I've also discovered that some people have lost their accounts because Discord couldn't reply in time, and also noticed that tons of underage bans have been given out during this month) and responses to tickets may be delayed. And that's not exactly an issue, I'm willing to wait as long as it's not an exaggerated amount of time.
But I can't help but worry more and more that I may not be able to recover my account; my account literally owns over 20 servers and has administrative powers in several large community servers)

If my situation is not resolved soon, I will resort to calling the Discord HQ phone number in an attempt to save my account, I'm willing to contact anyone at Discord just to save my account, I wish there could be an easier way to contact a member of the Trust & Safety team.

And for some reason, my active violations have duplicated, I just received this new violation today, despite not even having access to the account since it was literally disabled two days prior.

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Opmerkingen

3 opmerkingen

Datum Stemmen
  • Ludivico

    Yea, I just got hit with this too, got a double hit with violations. Have been trying to get help but they have ignored everything so far.

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  • vlad_nightfall

    Ludivico Currently I'm trying to reach anywhere, I have posts on Reddit, Twitter and this support forum, I even try calling their HQ every single day during business hours to hopefully get a human answer. As of right now, I haven't received a single answer, but I did gather information about the current situation: High volume, most likely caused by a ban wave which leads to incredibly delayed responses from the T&S team. Best we can do is wait, but each day that passes I get more and more frustrated.

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  • Some dude

    I'm in the same boat as you two. I really wished that they were more transparent with their warning system

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