Is an account wrongly banned by Discord for violating child safety hopeless?
I've been trying every day to appeal sincerely in long messages, hoping to get my account unbanned, but without exception, I've been coldly brushed off with canned responses. This is really unfair, especially since on the day I got banned, I was just routinely managing my community server and playing some games, then suddenly I got banned. They won't even tell me what I did to get banned.
Do I still have a chance? Every day I hope that their real human customer service can seriously review my case instead of leaving it to their stupid bots. As a Discord Nitro user, managing some communities and frequently testing new features, I never thought there would be a day when they would just ban me for no reason, skipping all reputation levels and warnings, and throw me out like a dog. It's really disheartening.
I hope someone with a similar experience can reply to me on what to do in this situation. Thank you.
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Likeedlike I also wondered if it was my account's age setting that caused the violation, but I have repeatedly stated in my appeal that both I and the members of my community are adults who are about to graduate from university (although I didn't specify the ages). However, they just use their bots to quickly scan through and reply with, "Your account was disabled for violating our Terms of Service or Community Guidelines. We will not reinstate the account."
Alright, if their reply still fails tomorrow, I'll upload my basic age information and a picture of my national ID card in the appeal form. Thank you for your response.
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Any update?
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I'm in the same boat, I did nothing wrong and received the same punishment. How are people doing this? Why are people doing this? It's a real waste of time, considering there are frequently very real situations to make a genuine child safety report on a malicious user.
I don't know if we'll get our accounts back, considering support's notoriously horrible reputation. I wish you the best.
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All I know is that it might be some system of there's going rogue or something. Might be worth filing an bug report in addition to making your ban appeals
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