I sent a ticket to discord but I have not received a reply for A YEAR.
People always say that Discord has a high volume of tickets and it always takes them a lot of time to get to my ticket. But I have waited for A WHOLE YEAR. One month turns into two, two months turn into four and it's been ages already. Sure, Discord has LOTS and lots of tickets, but taking a year? Mind-blowing. The best part of all of this? Still no reply. I sent them an email yesterday and… You guessed it. Still no reply. I hate Discord's customer service so much. I've been waiting for the time-out on my phone number to expire so I can verify it again, but I've been trying it and I have never received any SMS messages. I tried blocking THEN unblocking Discord too, and still no SMS. I HATE DISCORD'S PHONE VERIFICATION SO MUCH. At the end of the day only I get to access my own phone anyways why are they so stingy about my OWN phone number?!
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LOL sometimes they get lost in the queue… I suggest you sent them a message on Twitter and let them know your ticket number
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Thank you! I DM'd them on Twitter about my ticket and told them about the case. Guess all that's left now is to sit and pray they reply…
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Good luck :)
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same here i appealed 4 times as they false banned my account from using dank memer commands due to freemium abuse for 27 years, but i am really certain i did not violate any rules, i claim freemium at least 6 hours once, nothing odd, but they never reply. I appealed in discord app itself but arnd 14 hours ltr my appeal is denied (stated usually takes 5 to 10 business days to reply, i seriously doubt they even bother to read the appeal form).
Lastly their support server, not sure if i got banned there, but whenever i accept the invite to the server, i will get kicked within a second
Crazy to think there may be real abusers out there but they decided to ban innocents, for 27 years.
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While you wait for Discord's response, try reaching out through alternative channels like their social media accounts or community forums for a more immediate resolution. In the meantime, you might consider checking your phone's settings or contacting your service provider to ensure there are no issues with receiving SMS messages. If the problem persists, you could explore using a temporary phone number service to complete verification, though make sure to use a reputable provider. Additionally, while you're managing this, taking care of yourself with a skincare routine might help alleviate some stress—IMAGE Skincare offers a range of products that could be beneficial. Don't lose hope; persistence often pays off.
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That sounds incredibly frustrating. Maybe trying an alternate contact method through their website or reaching out on social media could help speed things up.
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Discord Support on Twitter is useless… all they say ‘we are overwhelmed’ sorry hurry up and wait. Discord support does not exist… it'll be a few years before they reply to you. I've been waiting since March 2024.
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Every once in a while they “confirm” that an given ticket is in the queue. But still
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God damn! Like whats the point…. I ain't ever paying for Nitro. Sad thing that, I was actually considering paying for the subscription until this happened. Never going to get my money. I just hope another version or clone of Discord happens cause this is ridiculous.
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