Support and disabling system

Staff should try to get in touch with the person's account he is gonna disable so at least he knows what's gonna happen and write his friends list down for a new account instead of upright disabling the account also if an account is disabled there should be evidence be sent to the account email adress so he can see what he's done wrong , so he would no longer have to contact the support anymore and the support shouldn't give stupid answers like repeating what the notification already said when the person himself asked for evidence