What is discord supposed to be?

Hello,

Please enlighten me.  I can honestly state that I do not know the purpose of discord.  In months past I clicked on the "Help Desk" tab of the ProGoTv site and it would display an area dedicated to tech support.  Now it takes me to what I would term as a hodge-podge page filled with esoteric terms and on the right a list of "bots".  Digging around in the help, I see settings for emojis, spoiler alerts and other minutia.  I purchased ProGoTV to watch television, not play around on a website.  What is this?  Is it some kind of forum?  I really do not want to chat, play games or have bots intercede with nonsensical messages, I simply want to have someone at ProGoTV fix or advise me in a timely manner with what to do regarding my tech support issue.

Am I missing something? Please advise.

Thank you.

Regards,

RPrinceton