2Factor-Authentification 'Lockout' is in my eyes the biggest area of Discord that needs crucial reconsideration
Hello it's me zen af,
I own two servers; emoji gif server 'emoji dump' and '.......ᴱᶜʰᵒˡᵃᵒᶻⁱ ˡⁱᵛᵉ⁻ᵛⁱˢᵘᵃˡˢ.......OBS'. On both servers my two alt accounts have owner permissions, I post from either my iPhone alt on one account or my android alt. I have endless DMs from my main account with my alts sharing very important information. Being able to log into my alt account and see the DMs with my main account is enough evidence for a screen recording alone to verify my identity as the owner of my main account which has been locked out. It was locked out when I reset my laptop, I blame it all on ADHD and bad memory that the 2FA codes are supposed to be copied and saved somewhere.
However I don't feel that forgetting to save the codes should ever lead to being eternally locked out. 2FA should be redone entirely or these 2FA codes should be sent to the phone number or email address connected to the account.
In my circumstance, I shared with the discord team in an email an unlisted video I uploaded to youtube. The video begins with a clip of me stating my discord username and number and confirming that I am the owner of the email address used for my main account. The video then cuts to my screen recordings from an alt account of my DMs with my main account, and also activity on my VFX and Emoji servers. The activity consists of all three of my accounts (2 alts and the main account) posting my art which I upload to youtube, or posting gifs I made. It is clear that you can see all accounts are operated by me and that I of course am the owner of the main account.
So, when my main account becomes blocked from my ability to enter back in without codes, I still have endless evidence to prove very quickly that I am the owner of the account who rightfully should be permitted access back onto the account, either the discord team unlock the 2FA on the account OR an authentication code is sent to the email address or texted to the phone number for that account.
Especially considering I still am paying the bills for the premium version of Nitro, I can ALSO use my bank details to prove that I'm still the same person, the OWNER of that account.
So they have seen me speak in front of a camera while sharing my OBS screen capture of all the servers' information involving my main and alt accounts, cooperating to post my videos conveniently from whichever device I chose to use, since all three accounts are me the owner. They can request for me to confirm bank details or even send a bank statement. They have seen the DMs that I utilise the accounts for to send highly important info and details, resources for visual art projects, etc.
There's no way that anyone on the team could possibly have any doubt that I am the owner of that account after seeing this much evidence. At the end of the day, I can't get over 2FA lockout because it totally wreaks havoc on data security. It needs to change fast, and every locked account should have access to 2FA codes providing, say evidence like Nitro bills, alt account DMs, Discord Team viewing user's server through an invite, then an investigation into the proof that would confirm that the account owner is not someone else.
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