Account disabled & ghosted by support
A few days ago, my account was disabled after trying to get a refund for my nitro through PayPal. After clicking "file dispute" my account was disabled within seconds. After closing the case immediately, I opened a ticket to appeal this action but I got the automated reply which instructed me to reply again to forward the ticket however I believe it was never forwarded and I never got a confirmation that it was forwarded OR a response from an actual support staff member. Is this normal and if not does anybody know what I should do?
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Haunt, please tell me what to do, you didn't reply to my message. Please, I really need to hear your opinion on this..
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Haunt
Hello, sorry to bother you but I was wondering if you could help me out with something. My account requires my phone number to sign in. But since my previous account got hacked. I would rather not have to use my phone number to use my current account. My ticket number is.
#42057259
Is there anything that can be done about this? There is no bad acting on my account. Nor were there on Amy other accounts from my isp.
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Hey Haunt,
Hope this finds you and the team well! I'm currently in a similar situation as Kay mentioned. My account was compromised way back in 2022 and though I got it back within a few weeks and had no problems until now, it was suddenly disabled over the weekend. The reason I believe my account getting disabled is related to the hack is because two other accounts that were involved in that same hack from 2022 were disabled at the exact same time as mine and none of us are aware of doing anything to violate TOS (I am friends with one of the people who got hacked and shared only 1 server with him, and have no relation to the second account that was hacked which is why I don't believe it's due to anything like being in a server that violated TOS or violating TOS ourselves).
The ticket I submitted over the weekend asking why my account was disabled got a response within a few hours from Clyde at midnight of 1/6/24 stating that my account won't be reinstated, but Kay mentioned getting the same response then later getting their account back anyways so I was wondering if I need to reply to the email I got from Clyde or submit a new ticket since that response genuinely seems automated and was before I had a better understanding of why my account was likely disabled. My ticket number is #42254714 and I already sent a reply explaining what I think is going on as well as included the ticket number from when my account was compromised in 2022 for the Trust and Safety team to review.
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