Lets gooo finally got my account back!
After two months of pain and suffering I finally got my account back like literally hours ago! Still going through the recovery though as I feel like a ton of stuff are missing, but hey this was my first ticket and surprisingly it got solved!
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Is this true?
According to a user, it seems that when resolving the blocking letter, the official will change the complaint letter to resolved without any notice.
This means that all messages and emails sent to the locked account will be regarded as "read" to "solve" this problem.I think I might encounter this situation
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Nice, good for you!
Apparently it seems like the Discord staff are busy with a lot of different requests and tickets everywhere nowadays so it will take longer than usual for requests to be addressed with.
I hope the Discord Support team can handle and resolve with all of the users' requests that have been sent.
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hanzonyan Ok, I don't know if you are a Chinese language user or not, so I'm gonna write this in both language just in case my wording isn't accurate.
First of all, my account was being hacked by a scammer in the mass event of “Oops I reported your ass”, which I provided 30 screenshots about the whole scenario and provided proof that I own this account, then me myself also encountered the issue of auto closing as I did not reply to the automated message sent by the bot, which it would assume that I doesn't need further help and close my ticket, the way to resolve this is to reply to the same email and ask for help, to which a support member will reply telling you that your ticket had been escalated. After that, it's the painful waiting.
But at the same time, I noticed that in the photo that you provided, the tickets are being sent in a repeating format and title, which I would assume the content is as well, given that in order to reduce the work load of their ticket amount they had a bot that will auto solve the duplicate tickets and leave the original ones to remain open, while some said that they will mark your account as “spam” and put you to the back of the queue, but I'm not gonna full send my trust on that as it is still unsure how they actually work, which you can see in your photo, there are two tickets that had remained open, meaning that the others had been marked as spam and auto solved. So the best option we have at the moment is to stay calm, put a ticket and wait, maybe rant a little in here idk, but don't use swearing words as the post will then be staying in the “pending approval” state forever.
首先，我的帳號是被駭了，被那自稱是舉報了我帳戶的人（我朋友的號）騙了，而我填單的時候提供了30張關於整個事件發生的過程的截圖以及帳戶資料的細節（我的原本的電郵還有連結的電話號碼之類的）。我一開始的時候也遇到了自動關貼的問題，可那是因為當初我沒有回覆機械人發過來的罐頭訊息，讓官方的機械人認為我不需要幫助了而關了我的單，其實只要在原本收到回覆的電郵再回覆官方就能收到一個官方人員說「你的案件已經交給了其他人員作調查」的郵件，接着就是痛苦的等待。
但與此同時，我留意到你的截圖裏面有很多的單都是重複的主題或者格式，所以我就先假設你的內容也是差不多，不過要注意的是官方因為近期裁員為減輕工作量設置了機械人，將那些重複過量的單自動解決然後留下最原始的單給工作人員查看，有些人也有說這種行為會導致你的帳戶被標記上洗版的標籤讓你的等待時間變得更長，不過這個還是不太肯定是否真的，你也能看見這些單裏面也就剩下兩個最早發出的單是留了調查中的標記，所以現在我們唯一的選擇就是冷靜下來然後填一張單，然後等回覆，你也可以選擇在這裏發帖發洩情緒，我也有這樣做（XD），但就不要罵髒話，那樣會讓你的貼一直困在等待允許的狀態永遠貼不出來2 -
所以你是被盜用，不是違反規定遭到停用嗎？
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How long did it take for you to receive this message after replying to the email?
I've been replying to automated messages from bots for 2 days.
How long do I need to wait for an official reply?
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Should I continue to wait or apply for a new ticket?
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@hanzonyan 對對，我是被盜取不是被無故停用，我也有個朋友被無故停用但是他的單還沒有回覆，至於回覆的部份我自從4月2號收到工作人員說案件已經遞交給上面以外就一直等到了今天差不多幾個小時之前才收到回覆，在這之前完全沒有任何動作，也沒有官方查看我案件的紀錄，現在最好的結果就是是一個月之內有回覆，也有可能是會跟你說無法提供更多的幫助，然後你才需要開一個新的然後提供更多的證據以及更強硬的語氣去要求幫助，暫時就不要開新的了
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好的，那我暫時不開新的了
問我朋友，他說帳號遭到停用14到30天，會被永久刪除，這是真的嗎？
你朋友的案例發生多久了，我想參考看看
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hanzonyan 這個不怎麼確定，因為我看我朋友的帳號大概23/3的時候被停用接着開小號找我，到現在他帳號還沒有顯示被刪除，但是似乎有很多人都說14-30日之後會刪除，所以我也不怎麼肯定
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所以你的朋友也被鎖快2個月了？
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hanzonyan 對，已經兩個月了
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所以他還有繼續申訴嗎？頻率大概多久
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抱歉我問題這麼多，我可能過於擔心了
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@hanzonyan 沒有他只有開一張單然後一直在等，不過到現在都沒有回覆
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這是個不太好的消息
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hanzonyan 也沒辦法，只能一直等了，之前好像還看見有人等了五個多月才有回覆拿回帳號之類的
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好的，如果你的朋友解決了，請讓我知道，我也會替他感到開心
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hanzonyan Okk
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有問題我會在與你討論，感謝你
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hanzonyan 好的，歡迎你隨時留言，我看到電郵的時候就會回，如果你想的話可以加我大號到時候有什麼問題直接問也行
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Exact same situation. So I guess it's a waiting game, huh? When trying to get my account back, I accidentally made a new one with the same email. I was able to delete it, but am I screwed because of this?
Also I love how they write “We apologize for the delay”. Mf it's been 2 months.0 -
How the hell you get yours back after 2 whole mouths? My account been disabled since November 2023 and yet you all of sudden have yours back. I did everything they asked only to hear back nothing but bots. I'm sick and tired of this nonsense
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Hey Akiw, if there’s any way I can get in contact with you please let me know cause my account was hacked today and I need a run down on how to make a ticket and get it back because I don’t know what to do and I’ve been trying to get help for 12 hours straight today. So please if you can, reach back out to me please.
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Agoatlol Yea it's a waiting game, but you should be fine as long as your email is freed up for reverting the account back to it cause they can't do nothing if the email is being occupied.
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Masonportman46 I dunno about account being disabled, no matter there is a reason provided or not, I think they are too busy to really check the situation or stuff and a bot just falsely disabled your account saying you violated TOS stuff or whatever, I have two friends who are in the same boat as you and still waiting for a response, one of which had been disabled for two months and his account wasn't deleted yet so it should be ok, provide as much evidence as possible in your ticket and stuff
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CoCo Hi there! Do you have an alt account on discord? if yes then you can add me on discord for any help needed, right now I'm still going through recovery on my friends and servers and stuff you know the drill but yea, my main ACC is akiw0701 and my alt ACC is just_rp_ig, add me on whichever one, but atm the main ACC is only logged on laptop so I might not be responding as quick comparing to my alt
If you want me to stream the process then pls add me on my main ACC
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I'm not gonna lie, this entire post gives me hope. Stay strong, guys.
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@akiw
I heard the same stuff and advice from other people to send much as possible. You don't think i did that already? Lol
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Masonportman46
Buddy I was on the same boat as you and I'm just giving what I know, it worked for me and worked for some after they sent like three tickets after the last one got closed, it is a waiting game, I understand it can be annoying and irritating, but that doesn't mean I know everything and deserve to be flamed at ok? Of course I am not gonna assume anything, cause I am just a helper trying to give what I know and not a punch bag. Calm your ass down please.1 -
you are so lucky but 2 months is damn too longgggg
i'm waiting for them 8 days now and still didn't get any response yet0
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