Discord support not responding to my ticket after 11 days

James Noel
I sent an email out to discord a while ago, about a hacked account, attempting to transfer my email (Ticket #31401595). I got a response a few hours later, saying that the trust and safety team is investigating it, and they don't know when I would get a response. I thought I would get a response in 3-4 days or so, but nope. It has been 11 days, and I've heard nothing about it. I've sent some replies, but I still haven't gotten a response. Are they just ignoring my ticket or something? It's still marked as "open". Honestly, this is embarrassing that discord is a huge company but has an extremely slow team.
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Comentários

4 comentários

Data Votos
  • Fullmetalmidget1

    Why would following up bump your email to the bottom? You would think they would maybe look into it a little faster. It's not a big deal to just create another discord account but maybe that account is important to him.

    1
  • Discordemweave13

    The fact that Discord has to even have a "rule" that "multiple inquiries will bump your ticket to the end of the queue" pretty much means their customer service sucks.  

    1
  • smith john
    • Editado

    If you've not received a response after a few days, your email has probably ended up in the junk folder. Another possibility is that the Discord team missed your email in a sea of other messages. You should send a follow-up message to check on the status of the last one you sent. Conduent Connect Feps

    0
  • pepsiplayzz

    This is not at all uncommon - there are millions of active Discord accounts, and many get hacked - Discord simply doesn't have enough resources to deal with every hacked account quickly.

    Rest assured that your ticket is still being dealt with; however, do keep in mind that spamming/continuously sending replies/opening new tickets will bump your ticket to the back of the queue, so just give them time.

    -2

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