My tickets was repeatedly marking it as solved.
I know some seen my post from a month ago, the original one was https://support.discord.com/hc/en-us/community/posts/24893016491671-My-account-were-hacked-on-this-scam-I-accidentally-reported-you. I am struggling to get my account back, my account was compromised since 2 months ago because I was tricked by changing my email to the impersonator email, in that day where I got hacked, I accidentally submit multiple open tickets at the same issue by putting the wrong info and have to put the right info, instead of helping me to get access to my account, they marked all of them as solved. Honestly I tried everything, nothing seems to work, I also said “yes” about if I got the email, and a day later it said this.
If I said “no” about getting the email, ⅔ hours later it automatically marked it as solved with no response. I tried contacting it on twitter to view my ticket and no response.
I was hoping to get my account back asap but I never got anything successful for 2 months. My account has ownership of my community server with over 100 members.
Today, my ticket was marked as solved so I got to reopen it, I feel like tomorrow they will mark my ticket as solved but with silence.
I tried everything as I can and nothing seems to work. Today I even tried following up my 9th ticket, it was automatically marked as solved.
What happened was:
06/08/2024 I accidentally submit multiple open tickets by the same issue, there is no edit button so I might made another mistake by submitting multiple request.
06/10/2024 I got a response, they said my ticket was escalated but they don't have time,
06/13/2024 I got an automated message, they said "we're unable to provide additional information or support for this request”
06/27/2024 My ticket was marked solved, so I decided to followed up the old ticket.
06/28/2024 I didn't get any response, I got an automated response again.
06/28/2024 I followed up the other old ticket.
06/29/2024 I got an actual real response, they said they escalated my ticket and I was hoping they will respond, but when its an hour later, it gave me an automated message.
08/03/2024 my ticket was marked solved so I did a follow up again.
08/03/2024 I got a response, they said my ticket was escalated but does not have time.
08/04/2024 I kept getting automated response, and felt hopeless.
I opened one ticket. Am I doing the right thing or the wrong thing?
I really missed my account a lot, I also missed the servers I talk to and DMS.
Has anyone else experiencing the same issue?
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I am also having the same issue, I have paid for discord nitro for years and not going to lie, I would expect a lot better. Keep marking it as “solved” when it is far FAR FAR from it"
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Yea, I submit over 30+ tickets within 2 months and I didn't get a successful response, I kinda feel like I'm being left out but I know I am not alone because tons of people are struggling to get their account back and a small percent of people got their accounts back, honestly it wasn't fair for me because I never got a successful response.
I'm not mad, I'm just annoyed and hopeless. ☹️0 -
I had the same issue, at the first tickets I was stupid and only putting out something like “I want to revert my email” only. And 2 months later I'm still in this boat, discord please do something
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Giangood17,
I feel bad for you and the others who failed to get the account back.0 -
I found out, your tickets may be repeatedly marked solved because:
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Hi, I just got my account back on August 2 from the same scam I fell for just like you did. I got help from those posts.
https://support.discord.com/hc/en-us/community/posts/25047105054999-Discord-Support
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