Discord Support Does NOT Reply to My Emails.
I am writing to express my concern over the lack of response to our previous appeals. Our server, with over 265,000 members, was banned from the Discovery feature approximately a year ago due to a channel named “R-word logs,” created by one of our moderators. This channel contained logs of phishing attempts, and we acknowledge that the naming was inappropriate.
Since then, we have taken comprehensive steps to rectify the situation and ensure that such an incident will never happen again. We have overhauled our moderation practices, implemented stricter community guidelines, and provided additional training to our staff.
Despite these efforts, we have not received a response to our appeals regarding the ban. We respectfully request your urgent attention to this matter. We are committed to upholding Discord’s standards and are eager to resolve this issue to regain access to the Discovery feature.
We appreciate your assistance and look forward to a prompt resolution.
Thank you.
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Maybe you are in the same situation as me, my account was deactivated because I am not old enough to use Discord, but I am already old enough to use Discord in Korea. So I sent a photo with my ID to Discord but they didn't respond even after 5 days.
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MY ACCOUNT GOT TERMED FOR NOTHING AND IVE BEEN EMAILING THEM SO MUCH BUT THEY DONT RESPOND.
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@salvationer
im in the exact same situation as you are
its been 4-5 days and i got no reply
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same here bruh, its been a week bro
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damn now it's annoying asf i can't even contact my friends for important stuffs
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every time you open a new ticket it bumps it all the way to the back of the line. discord support is slow as hell, dealing with more users than there are people working support. all we can do it sit and wait, itll usually take a month to respond. my ticket is on day 15 now.
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they are too busy doinjg nothing and ignoring anyone so just dont give them any money ever again
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All response i get from is nelly which is nothing related to my problem lmfao they do not care.
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Have hope, everyone. I thought they would never contact me and ignore me, but they are responding.
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@astekar
They contacted me on the 13th day and said there was a problem with the photo I sent, so I corrected it and sent it back to them and I am waiting for a reply about it again.0 -
my account deleted by no reason.
they didnt even reply my emails and they deleted my discord account, so i will try last time email and if they dont answer me again, i will leave discord forever
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