Scammer Hacked My Account

The night before my birthday, I somehow lost access to my main (I later found it was hacked). Once I found out I couldn't get into my account, I emailed support and they told me to create a new account (thankfully I have my alt account) but that was before I realized it was hacked. I feel like I was scammed because I'm cautious about what I click on (I don't click on malicious links) because my hacker claimed he talked to support (I have others who backed me up on this) and others claim my hacker lied in their original email. Then today in my ticket, I got an email fr trust and safety saying to create a new ticket with the original email but I had to delete it in case my hacker got into that as it was associated with the account that got hacked (I made a new email because of this). All this ruined my birthday, pretty much. Anyone else have had this happen to them?