Support login implies it is your discord account but not the same password

altbob

The login box for the Support/Feedback is really not clear that this is not your discord account.  It has the phrase "Sign in to Discord", and yet rejects your discord sign in.  If you Sign Up, and use the same email as your discord account, the email says "An account already exists for Discord using this email address".   Well duh.  But yet, you cannot sign in using the same credentials that function with Discord.  

I thought it may be one of those old web login does not like the complexity of the complex password, but no, it turns out it is a different login.  

Subtle differences for the logins should be made clear when they are not in fact the same as another section of an affiliated site which is using the same term (Discord) to describe itself.

5

Comentários

7 comentários

Data Votos
  • Lucas47

    I don't understand very well, but if you have an account registered with your email and you can't log in, just reset your password

    -3
  • elwadelmaghror

    بعمل كده بيقولي خطا

    0
  • Yomo42

    I'm here because I had this problem exactly and had to google it. They should fix this by simply adding something that said "different password than your Discord account"
    The password reset email I got even said "reset your DISCORD account password" but that was a lie, it was for this zendesk account.

    1
  • Nived K S

    Had the same issue. I even thought I was hacked somehow. It should be mentioned clearly, if the credentials are different.

    0
  • Grizzly Bear

    Same thing. There is no discernable difference between the logins. Im very surprised this isnt more documented. Creating accounts and logging in are fairly complex for some reason

    0
  • 搞个大新闻

    Same here. I just reset the password for my account of this feedback site. I also noticed the name and email address was non-changeable, “The name, profile photo, phone, and email are set automatically. You can't change them here.”

    But I have changed my discord name for a long time. It looks like that it will not update user info, just grabbed the data when the first time users wanted to send a feedback.

    0
  • ntcue

    This is really weird.

    It should be made clear.

    2

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