Welcome to Discord Support (@discord_support)!
The Discord Support Twitter serves as a place for us to directly connect with our users, allowing our team to target specific concerns while also engaging with the community! Think of us as @discord but now with…additional support!
What this article covers:
Issues @discord_support can assist with
To receive help, you can either DM us or mention us in a tweet. In your message, please provide a brief description of the problem you’re running into and attach a screenshot of any error messages you’re receiving!
Although this list is not exhaustive, here are a few examples of issues that @Discord_Support can assist with:
- Basic troubleshooting
- Bugs
- Email verification issues
- Questions related to features or promotions
- Connection Issues/Outages
- Launch updates
- Feedback
Make sure to also regularly check our feed for any updates regarding outages, launches, known issues, and updates.
Issues @discord_support cannot assist with
Please note that contacting us on Twitter does not replace submitting a ticket through our support portal, nor does the social team directly handle any previously submitted support tickets.
While we are able to assist with a number of issues, some inquiries still lie outside of our scope of support. Notably, @discord_support will be unable to help with anything related to Trust & Safety, User Account Information, or Billing.
Examples of issues @Discord_Support cannot assist with:
- 2FA removal or lost account access
- Hacked accounts
- Disabled and banned accounts
- Terms of Service related inquiries
- Refunds or subscription cancellations
- Server Ownership Transfer or Server Verification
- Phone verification
- Developer support
If you are experiencing any of the above issues, please submit a ticket through our support portal:
- General Support
- Hacked Account
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Trust & Safety Requests
- Disabled and banned account appeals
- Terms of Service related inquiries
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Trust & Safety Report
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- Reporting a violation to our Terms of Service
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Billing
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- Refunds
- Subscription issues
- Nitro Gifts
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Community Programs
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- Discord Partners
- Verified Servers
- Admin Servers
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- Developer Support
If you have already submitted a ticket to our support team, please be patient as they are working as quickly as possible to get to your request! If you have any updates or questions regarding a support ticket, make sure to drop it directly into your ticket thread to avoid any confusion with those that are handling your ticket.
Resources
You can also reference our Help Center articles or status page for more information!
Besides @discord and @discord_support, you can also reference our other official Discord Twitter accounts: