Discord Merchandise Store FAQ

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Discord official merchandise is brought to you by our partner DOTEXE. Head over to  discordmerch.com now to check out our latest collections!

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Order Information

Orders placed through this site are fulfilled by DOTEXE.

If you have a question about your order, reach out to DOTEXE at the contact information below. DOTEXE receives certain information directly from you when you place an order, including your contact and payment information.

You can review the DOTEXE Privacy Policy, and if you have questions about how they process your data, please reach out to them.

For more information:

  • Check out their Refund and Exchanges Policy here
  • Click here for information regarding Route Shipping insurance
  • You can find all information regarding DOTEXE Privacy Policy here

For more Gift Card information:

  • Nitro subscription gift cards are non-refundable. The DOTEXE Gift Card Refund Policy here applies to your purchase of a subscription gift card. 
  • If you have any questions about privacy, please check out Foridev’s privacy policy here
  • For Questions around redemption or issues, please contact the DOTEXE team here

Note:
- These gift cards are only for Nitro standard plans. You cannot use the gift cards for Nitro Basic plans.

For more information about2022 Snowsgiving Merchandise:

  • Sales are final for all Snowsgiving 2022 charitable collection items, and no returns will be accepted.
  • Please check out our official Snowsgiving support article linked here!
  • Check out the Merch Store FAQ here: https://discordmerch.com/pages/faq

How To Contact

To submit a return/exchange request or check your eligibility with the DOTEXE team, visit our Contact page, or follow these steps below: 

  1. Start by contacting DOTEXE customer service department via email: contact@dotexe.com. 
    • In your email, please include a receipt or proof of purchase and your order number. 

  2. Once all the information has been included, the DOTEXE team will be happy to assist and provide you details on whether an order is eligible for a return/exchange. 
    • If so, they will provide instructions on how to return/exchange an item.

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