Specify Clyde's error message to when the DM cannot go through

Several days ago, I posted and submitted a request about my complaint and suggestion about Clyde's error message when a DM does not go through. Here's what I wrote, although I did modify some parts to keep it up to date:

I have at least one complaint about Clyde receiving the error message, "Your message could not be delivered. This is usually because you don't share a server with the recipient or the recipient is only accepting direct messages from friends."

I have answered that the article related to the error message from Clyde "not helpful" at https://support.discord.com/hc/en-us/articles/360060145013-Why-isn-t-my-DM-going-through-, because the message should specify why a DM "can't go through". In my opinion, it is not helpful to say more than one reason or list "the possible reasons for this error" in which "answers" why we get this error message, otherwise we can create a theory, speculate, and think of only one reason out of all of the possible reasons. Out of the reasons listed in the article, only two are mentioned from Clyde's error message, which are "You don't share a server with the recipient", and "The recipient is only accepting direct messages from friends", which still does not specify which of these reasons answers the question.

Several days ago, someone sent me a DM, and I tried to get back to them, but Clyde gives me the error message saying, "my DM didn't go through". So, I ask this question: Why do I "specifically" get this error message if my DM to the Discord user doesn't go through? My purpose of mentioning "specific" in my question is because there should be an avoidance of speculating and creating several theories to the real reason instead of "listing a few possible reasons".

It is more helpful to specify with the one and real reason instead of revealing more than one reason to the answer, even if someone simply asks, "why isn't my DM going through". If the answer is specific, with THE reason to why some error message comes up, then this will gradually reduce several theories to the real reason and becomes less stressful after several days, weeks, or even months figuring out the reason, the answer is finally known. That's the issue to not specifying the answer; we want the real reason why our DMs are not going through.

To summarize the details:

Revealing more than one "possible" reason is not specific. If Clyde gives us two "possible" reasons, and then links the related article, revealing more possible reasons, then this is not helpful.
Specifying Clyde's error message to why the DM cannot through makes it less stressful and avoids several theories to know why, and it is also more helpful. Without an actual answer, the listed "possible" reasons do not reveal the real reason to why the DM doesn't go through.
It can take days, weeks, or even months to find out why you cannot send a DM to a Discord user. The "possible" reasons lists can make you think from reason to reason without a conclusion, "They only accept DMs if I'm friends with them", "They don't share a server with me", "I must have disabled direct messaging", "I don't meet the 'requirements' in a shared server", or finally, "They blocked me. How could they!".

By the way, for one of the "possible" reasons, "You have not completed the required membership screening steps in your shared server", what is this supposed to mean since there is no link that explains the definition of "membership screening steps"?

So, anytime Clyde automatically sends a message to a Discord user when their DM didn't go through must specify why someone cannot direct message another Discord user. When you list all "possible" reasons to why this happens, then there is no actual answer - A "conclusion" from someone who might have this problem can find the answer by thinking of several theories until they find the answer after thinking for long enough, and that's why Clyde's error message to when someone's DM cannot go through must specify.

That's all for this post. If you have anything to add about this, feel free to follow up with this. I am happy to see some feedback here.

Kind regards.

TechTWP

12/04/2023 00:45

I'm not happy that anyone upvotes this suggestion. I'm disappointed.

15/04/2023 19:27

I'm getting an excuse that the support team is "unable to provide me with my 'privacy-related questions'. First of all, if I ask, "be specific", how is that a privacy-related question?!?!? Being specific must not be a secret nor have an excused answer to not provide why. This is not understandable.

There are several platforms that specify errors, and without any specifications to ANY errors on Discord, this is a serious cause of theories and irrelevant conclusions to why, and it's a waste of time to find out. This also includes whether if a user has blocked another account, because there is no single error message that says someone has been blocked from viewing, DMing, friending, and any other action, and that needs serious improvement!

The examples below suffice my explanation above on what I mean by "specific":

"Your message could not be delivered because the recipient has blocked you from direct messaging and viewing their account."
"Your message could not be delivered because the recipient is only accepting direct messages from friends."
"Your message could not be delivered because you do not share a mutual server with the recipient." ... vice versa.

Plus, while the friend request has failed, that also needs to be specific because there is only one message that just explains the spelling or characterizing needs to be double-checked - It doesn't mean anything else. Some messages for example:

"Discord friend request failed. You have been blocked by this user."
"Discord friend request failed. You do not share a server with this user." ... vice versa.

If I suggest this to the Discord team to make changes with the error messages, I do not expect a response that has an excuse of not being able to provide me more information in which has no excuse to why these suggestions are "privacy-related".

My first providers said that it would help if I upvote this suggestion here, and I was really happy about that. Now, I'm getting info from different providers that this is "privacy-related". This makes no sense at all. I feel like this community is overprotective when it comes to "privacy". I believe this suggestion will not make a big effect with privacy. Period.

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