Discord support ignoring my tickets and marking them as solved when no one responded.

Topercessen

22/04/2023 18:49

I'm incredibly frustrated with support, I was falsely reported for being underage so I sent them my birth certificate and school id. I followed all the requirements but not a single person responded and just marked my tickets as solved, account is still disabled too. I've been using Discord for 4 years now and been paying Nitro for 2 years, the least support can do is communicate.

#34981323
#34925328

DM Jumps

22/04/2023 19:03
Omg I have been hacked despite having 2FA and the hacker changed my email address. It's been like 3/4 days since I submitted a request and the hacker also found a way to use my email address and spam requests when I didn't do it myself. I also reached out to them in Twitter on more than one occasion and they still haven't replied. I have been a member since 2019 and have had Nitro for almost 2 years. I can totally understand how you must be feeling ;-;
1
Topercessen

22/04/2023 19:09
Bro DM Jumps that must sucks, Discord support is terrible and honestly this needs to be talked about more. No one really cares until something bad happens to their account.
1
DM Jumps

22/04/2023 19:56
Topercessen IKR. I am just hoping that they give me back my account
0
blackwolfwoof

22/04/2023 22:50
> Omg I have been hacked despite having 2FA and the hacker changed my email address.

Uhhh you have to approve an email change via the old email address.
Like you get send a "hey, you requested an email change, u sure bud?"
If you accepted that... why?
0
DM Jumps

23/04/2023 12:41
blackwolfwoof lol I didn’t even get an email for approval lol. They just directly said that it has been changed
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blackwolfwoof

23/04/2023 12:42

Изменен
Huh, weird.
I thought it asks you to click a link in an email
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🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕

23/04/2023 22:57
Same issue hence me filing a GDPR
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DM Jumps

23/04/2023 23:00
🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 your account got hacked too?
0
🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕

23/04/2023 23:03
Not hacked some dumb doxer doxed me and mass reported my account they refuse to answer my tickets
0
DM Jumps

23/04/2023 23:04
blackwolfwoof I thought so too, but yeah, it is strange.
0
DM Jumps

23/04/2023 23:05
🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 🖕 damn.
1
Topercessen

23/04/2023 23:06
They emailed me some advice saying "*Note: Opening new support requests or sending too many responses on an open case will update the ticket in our system and move it to the back of the queue.*"

So I suggest not to spam requests or send too many responses, my anxiety is high but it's for the best.
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Towada

02/05/2023 19:45
Topercessen

I mean, I've been waiting on a ticket that they've probably marked as resolved because my 1 year ban off the issue just passed. I have just had shit experience with their support, and been given nothing positive yet.
0
TheManyFacesOfKat

15/05/2024 00:03
I got scammed and lost access to my account and Discord has been ignoring me for 57 days now, no human interaction, with both tickets open and escalated within a few days of their opening.
Discord does not care about their consumers.
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