My account was hacked?
Hi, yesterday, my account was hacked. It was a token steal, because i had 2fa enabled, and nobody conected to any of my emails or other accounts + had strong password.
The idea is, i sent an email to support, they asked about my name and #, and email. I gave them those things, but the username and # can e changed, because I had nitro. Then, they said that they're "unable to start the investigation since we are still unable to pinpoint the root of how your account was compromised."
What does that means? I have transaction id and invoice id, and sent to them. Can they recover my account?
It was my fault, i probably downloaded an software that infested my pc, but I ran 4 different antiviruses and nothing appeared. Also, I checked who connected to my gmails in last 28 days, and noboy was connected...
I used my phone to verify the account, but most likely they removed it...
I only received 2 emails, that says my password then my email was changed..
Also, i still have the bot i used on the account token, and the bot is still working, they didn't delete it. Can this help them to recover my account?
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I can help you with this. Follow these steps.
1. Download Discord Bot Client from the chrome webstore
2. Go to in https://discordbotclient.jtmaveryk.repl.co
3. Enter your bot's token on there to login to your bot
4. If your bot is still in any servers. Find your account and copy it's username and user ID
5. Make another support ticket and include the following things
- Your username and tag
- Your user ID
- Your email address
- Your phone number
- Your IP address
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So, they've deleted every server, but the bot still work. I got to my brother's account (I blocked my account yesterday) and seems that they just put a . before my name, but i'm not sure if it is updated (because of the block)
I can't get user ID because, none of my friends are still friends with account.. I've told everyone to block it until i recover it.
Also, phone number was added to account, but I removed it a while ago. BUT, on the account page, said that the account is verified.. So, I guess they're good.
I'll try to give them phone nr and ip adress, maybe they will get it..
Edit.What do you think?
Edit 2
I can't find the user anymore... it looks like they changed the user and # with a different one...
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Did somebody send you a file on Discord?
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I can see through the blurred text. You should blur it harder
Don't worry I'm not gonna hack your bot
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I'm not sure.. As I remember, I had the setting that didn't let people to send me friend req or messages.. So no...
Edit
I managed to get the user ID!!!
What do you think? Can they recover my account with those informations? I mean... it should be enough the invoice and transaction id from nitro...
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I think they can with a user ID
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I can also get one of the deleted servers id... but i don't know if it gonna help in any ways...
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The ID seems to be good, when I try to add him it says is not accepting friend req.. So, I guess im on a good way.
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Wtf? It's been 4 days since i've submited support req, and no one answer me... This support it's worse than Minecraft's one, damn
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Almost 2 weeks and nothing. Good job, discord.
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Yeah, I hit 1 month of waiting.... Interesting..
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Oh,its been 4 month.
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Did you managed to get ur account back?
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I have a problem I cannot login to my discord account cause someone hacked me and changed the email I need help.
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