Well, after 5+ years on discord and hundreds into nitro, my account was deleted after almost 1 month of trying to contact discord. I tried contacting them and reopening the tickets over and over again but never once received any help. The only response I ever got once from Clyde telling me they would not reinstate my account and that I violated the Terms of Service or Community Guidelines. I will also mention that I was not even active on discord during the week of my apparent “violation”. I also did not get hacked I assume considering I have 2FA through a code generating app, and never got any email about a new login. So after multiple attempts, no help, and almost a month gone by, my account was deleted. All those years of memories, friends, nitro, my servers, all gone. The best part of it all, they never told me what rule i actually violated. They kept sending the bot response saying I violated TOS or Community Guidelines, but could never tell me what I actually did wrong. I also never got an original email about my account being disabled in the first place, so I did not have that to tell me what I did wrong either. So, my account is gone, cool, not the only one either. I looked into it during this whole issue and TONS of people have had the same issue with the same outcome as me, great support team. Next, trying to get a data package so I can have a list of my friends and servers since some friends I have no way of contacting them if I lose this account, and I dont remember their users either. Nope, they closed my ticket requesting that without even a bot response, so I reopened it with a reply, and have still not received anything from them. Next issue, when my account was disabled, they still took out my payment for discord nitro. At the time I did not worry about getting a refund since I had hope I would get my account back. Which I obviously didnt, so I emailed about getting a refund, they basically just told me no. So they disabled my account for no reason, wont give me MY DATA, and they wont give me the money that they took from me on a disabled account. NEXT issue, I have a server with about 200 people in it that I owned, so now that I lost that account I wanted to transfer the ownership of the server to another account. I create a ticket for it, they close it with no response, I open the ticket with another reply, they close it without response, I open it again, they close it without response, I open it again, and now they left it open with no response. I get the account thats going to take ownership of the server to email them, they basically just tell him no. So, moral of story, discord support team sucks, and I am trying a new app and not planning to give any more of my money to discord. Going to try an app called Guilded, basically discord but better audio bitrate, 1080p 60fps streaming for free (maybe even higher, not sure as my monitor is only 1080p), 500MB upload file size for free, compared to discord's 25MB. Im sure it has its bugs and issues as its smaller, but id rather get all the features i paid for, for free on Guilded, than give discord my money for those features after this whole experience. I loved discord, but I cant support them the same way after this experience. Ill see how well Guilded works out. Thanks for reading the rant.
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