Discord account got hacked, and the hacker changed the email address
My discord account was compromised and the person who did it immediately changed the email address. At present, I have no way of accessing the account or reverting the changes. A support ticket was submitted as soon as my account was compromised, and I immediately submitted a support request to recover the stolen account.
Can you revert the changes so I can get my account back?
I created my ticket instantly and I haven't got any response regarding my account I'll get it back or not
My discord account was hacked on October 29, 2023, and till now they haven't responded to me yet, I created some tickets but they have closed all other tickets as solved except one. I am still hoping to get a response someday.
Thank you
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Still no response to my tickets
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Same problem, I don't understand the email address is still tethered to the account why can't I lock him out.
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The person because of whom my account was hacked he got his account back and I am still waiting for them to help me.
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They know
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Two months ago I was scammed. The accounts still exists but I can't get into it
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I've been waiting since October 29, 2023.
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I have the same problem and I have been waiting for their answer for two weeks. I received a human response twice and they said the same thing. They have been working on it for a week and a half.
It's really bad and slow support. I hope it improves1 -
Same thing happened to me, i got my account hacked, stolen, and done the same thing to my friends and it occurred near the beginning of December 2023, i send a ticket and evidence as well but they still haven't helped me yet
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I Also got hacked today and don't know what to do my email got changed I got logged out at everything but I managed to get back but I my discord account email changed by somone who is useig tools I don't know what to do
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I have same situation in 2 days ago with Magmarock64, I was also scammed and opened tickets, but no response for me, and also that scammer changed my email and I couldn't get back in, I saved important things in the account for a spare space… what can I do…
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My ticket is still open and I'm told it takes up to a month or so. I think we just gotta wait.
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Who told you it takes up to a month or so?
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Other friends of mine who've been through this. I still don't understand why it's taking so long. I still have the og email all I need is 2FA turned off.
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Discord Trust & Safety responded to my ticket yesterday and they said they gonna help me.
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Did you inform them that your problem is not resolved?
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It's been a month as of now.
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This was the message I got from them when I said this above “Discord Trust & Safety responded to my ticket yesterday and they said they gonna help me.” I linked those two screenshots below
And till today no one responded to me anything and now I see that my account looks like it's been deleted. And they closed all my tickets and no one is saying anything from their team.
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I think they deleted my account by mistake and now they can't do anything about it and they are not even admitting their mistake that they deleted my account by mistake without my permission.
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Discord Trust & Safety responded to my ticket today
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This is why I haven't submitted any new tickets. It's understandable that you're submit a lot during a panic, especially when the hacker uses your account to infect your friends.
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Yes, they are working on my tickets so I won't submit any more of my tickets after this message.
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Discord Trust & Safety closed all my tickets except one and responded to that ticket today
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Can you reopen it?
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No
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You are locked out of your own ticket?
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Yes, but they left my first ticket open. They closed all other tickets other than my first one.
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They did the same for me
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When did this happen to you?
Did they send you the same message?0 -
They didn't send me any message. They just closed all but one ticket on a different account. They told me that this is normal and to just wait for trust and safety to get back to me
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Ok
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