Better customer support
My account was compromised and the hacker bought nitro to gift but i managed to change passwords before any further issues.
I contacted discord for a refund. followed everything their team said, change passwords, 2FA etc.
After that, radio silence. I have not recieved my money back or any further communication.
So, I raise a transaction dispute and Discord disables my account.
Nobody gave me a timeline on how long an investigation takes, and nobody responds. So, is Discord holding my account hostage until i cancel the dispute?
Is this normal? Shall I just consider that account lost?
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If you don't cancel the dispute they'll delete your account and make it so yout payment information can't be used again on discord
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Yeah but I have raised a ticket and they don't respond. I started this before the transaction dispute
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You're basically a hostage until they feel like resolving your issue, yes.
Welcome to Discord.
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