Poor Customer Service

Alayis1120

• 22/11/2020 16:50

I submit ticket to get assistance logging in via iPad and it takes 9 days for you to respond... and this is the reply I get...

 

 

wow

 

Hey there,

We’re so sorry for the delay in responding to your current ticket. Our team is experiencing increased volume of requests due to recent events, and we're doing our best to respond to each and every user.

https://support.discordapp.com/hc/articles/360041813192

If you are still experiencing an issue with Discord, please send a followup response to this email and we'll help forward this to our team once more and respond as soon as we can.

However, if the issue has since been resolved and you no longer need further support, please feel free to disregard this message and we'll help close this ticket.

As always, we appreciate your patience in these tough times.

Best,
Discord Support

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• 

  UngulateBitch

  • 20/06/2021 07:44

  I got the same reply, and when I did send a response to tell them it was still an issue, they just marked the issue as "solved" and locked it so I couldn't respond.

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