Is this normal?

Recently my main has been disabled for "indicating I am under the age of digital consent in my country". I appealed, and the Support team has replied to me fairly quickly for the first 2-3 days, saying that my proof wasn't valid and such, so I asked for clarifications. After getting an exact clarification of what I need to submit, I have sent exactly what they have requested, and I haven't gotten an answer since. My account was disabled 12 days ago and the last answer I have gotten was over 10 days ago.I am worried that my main is going to get deleted. The account has 7 months of nitro credit on it and a lot of messages with my friends. Is there any way to reach out to someone in the staff team?

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