Discord Trust & Safety
What can I do to get an actual response from Discord Trust & Safety? My 6 year old account is disabled for """hacking""" which I quite literally am not capable of. I'm so upset. My bf and best friend both committed suicide and I have all my memories from them on my discord account. Like wtf? Why is it so hard to get a response? Do I have to buy Nitro? Because I'll 100% do that if it means someone will speak to me and investigate this!
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buying nitro wouldn't give you preferential treatment. Eventually they will get back to you, just follow up on the ticket every few weeks
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My account’s info will he deleted within 14 days of it being disabled, so I don’t have weeks, sadly. It’s already been one week.
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i too was banned a week ago saying i posted dehumanizing content bro... i barely send anything that is remotely nsfw, let alone it being dehumanizing. and the discord trust and safety team is sooo bad like idk i cant get over the fact that they ruin ppls account that are often quite important to them, and keep a bot in charge of their appeal ticket. ive been using my main account for more tham 3 years on a daily basis. getting my account disabled for something i didn't do and then an automated reply for my long and in depth explanation of my situation is really saddening.
discord, fix ur stuff man
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Trust and safety are all bots at this point I think. I didn't even get a reason for a ban. Just straight up bye
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I’m gonna put this here because the second step from this post really helped me out. If you use the word “disabled” in your initial ticket to Trust & Safety, they will just automatically close it. I would stay away from the word “banned” too. I tried obscuring it by using numbers (d1sabled) and that worked. I get why discord uses bots but the filter system they have is poorly executed. Why would a ban appeal not allow the word “disabled” or “banned”? Anyways, like I said I would try reaching out to someone using the second step, only after creating an initial Trust & Safety ticket. If you get a bot reply to your Trust & Safety ticket, respond to it but don’t use the words banned or disabled or else the system will mark your ticket as solved even without a bot response.
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Omg I forgot the link!! https://support.discord.com/hc/en-us/community/posts/4493754811799/comments/4493868438167
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